Digital Insurance Pint

Facility Fiasco – Special Episode

Listen Later
Facility Fiasco – Special Episode

Facility is known as the "last resort" for customers who don't fit into a regular carrier's appetite.

  • Audio
  • Video
  • Audio

  • Video
  • SUBSCRIBE:
  • iTunes
  • Google
  • Spotify
  • Android

Facility is known as the “last resort” for customers who don’t fit into a regular carrier’s appetite. It’s also becoming a significant source of frustration and unnecessary expense for brokers. In this episode, the guys don their hip waders and dive into the murky waters of FA. This special episode covers a number of FA-related topics including:

  • Are payments of 10% of GWP for processing, 12% of GEP for claims and a 6% service charge enough compensation for a decent client experience?
  • Why is Intact taking the experience back in time by requiring paper and snail mail?
  • Why can brokers no longer order UW reports at the point of sale? This makes it close to impossible to quote accurately.
  • The extended (and unmet) service standards will cause more client billing difficulties and further exacerbate broker processing costs

    • Luckily, this episode isn’t just a “whine” and cheese affair, the guys also get down to targeted solutions and what can/should be done to turn the situation around.

    The post Facility Fiasco – Special Episode appeared first on Digital Insurance Pint.

    ...more
    View all episodesView all episodes
    Download on the App Store
    Digital Insurance PintBy Digital Insurance Pint
    • 5
    • 5
    • 5
    • 5
    • 5

    5

    1 ratings