Digital Insurance Pint

By Digital Insurance Pint

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FAQs about Digital Insurance Pint:

How many episodes does Digital Insurance Pint have?

The podcast currently has 78 episodes available.

Digital Insurance Pint episodes:

January 02, 2025Season 8 – Episode 8: Stephen Billyard
Season 8 – Episode 8: Stephen Billyard
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In this episode of the Digital Insurance Pint podcast, the DIPP crew is joined by Stephen Billyard, CEO of Billyard Insurance Group They discuss Stephen’s journey in the insurance industry, the challenges of rapid growth, and the integration of technology and AI in insurance operations. Stephen shares insights on building a franchise model, managing underwriting processes, and leveraging IBM Watson for innovative solutions in the insurance sector.
In this conversation, the speakers discuss the transition from outdated database systems to modern SQL databases, the integration of AI in brokerage operations, and the challenges and opportunities presented by technology adoption. They reflect on the franchise model’s successes and challenges, the importance of user experience in managing change, and the future landscape of insurance brokerage in light of AI advancements.
The conversation also touches on the potential for virtual agents to handle customer interactions and the regulatory implications of AI in the industry.
The post Season 8 – Episode 8: Stephen Billyard appeared first on Digital Insurance Pint.
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37min
January 02, 2025Season 8 – Episode 7: Panda7 & Noel Feghali
Season 8 – Episode 7: Panda7 & Noel Feghali
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In this episode of the Digital Insurance Point podcast, the DIPP crew discuss the evolution of the insurance industry, focusing on the innovative approach taken by Noel Fegali, CEO of Panda7. The conversation covers Noel’s background, the inception of Panda7, the importance of user experience in digital insurance, and the unique challenges and opportunities present in the Quebec insurance market.
The episode also explores the growth strategy of Panda7 and the legal landscape surrounding digital insurance sales in Quebec. In this conversation, Noel Feghali discusses the evolution of online insurance sales, the importance of digital marketing strategies, and the integration of AI in the insurance distribution process. He emphasizes the need for a strong tech stack and a well-rounded team to drive innovation in the industry.
Additionally, he shares insights from his experience on the CSIO board and the opportunities for change within the organization.
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28min
January 02, 2025Season 8 – Episode 6: Gaya AI
Season 8 – Episode 6: Gaya AI
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In this episode of the Digital Insurance Pint podcast, host Tom Reid and co-hosts Jeff Roy and Adam Mitchell (Steve was away) welcome Carl Ziade, co-founder and CEO of Gaya. The conversation delves into Carl’s journey from Lebanon to Silicon Valley, the evolution of Gaya from a car-sharing platform to an insurance technology solution, and the challenges faced by insurance agents in the U.S. The discussion also covers the role of AI in Gaya’s operations, client feedback, and the company’s aspirations to become a major player in the insurance technology space.
In this conversation, the group discusses the transformative impact of Gaya on the insurance industry, focusing on efficiency, pricing strategies, and future innovations. They explore how Gaya significantly reduces the time agents spend on quoting, the value it brings to agencies, and its potential expansion into the Canadian market. The discussion also highlights the importance of pricing in relation to the value created for users and the future capabilities of Gaya as a smart automation tool.
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39min
January 02, 2025Season 8 – Episode 5: TruflaTechnology
Season 8 – Episode 5: TruflaTechnology
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In this episode of the Digital Insurance Point podcast, The DIPP crew and guests discuss the evolving landscape of insurance technology, focusing on Trufla’s innovative products designed to enhance broker efficiency and client retention. The conversation delves into the challenges brokers face with renewal processes, the role of AI in improving operations, and the importance of trust in adopting new technologies. The guests share insights on market dynamics, the integration of APIs, and the future of insurance distribution, emphasizing the need for brokers to leverage technology to remain competitive.
In this conversation, Sherif Gemayel discusses the integration of AI in brokerage operations, the competitive landscape between large and small brokers, and the role of associations in supporting brokers. He emphasizes the importance of data security and the need for brokers to adapt to the rapidly changing AI landscape. Predictions for the future of AI in the brokerage industry highlight the potential for new entrants to disrupt the market and the necessity for brokers to protect their data.
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41min
December 19, 2024Season 8 – Episode 4: Koios Intelligence
Season 8 – Episode 4: Koios Intelligence
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In this episode of the Digital Insurance Point podcast, the DIPP crew and guests discuss the evolution and application of AI in the insurance industry, focusing on Koios Intelligence. Mohamed Hanini, CEO of Koios, shares insights into the company’s journey, the unique aspects of their AI technology, and how it is transforming the brokerage experience. The conversation highlights real-world applications, the importance of customer experience, and the future of AI in insurance.
Takeaways
Mohamed Hanini has over 20 years of experience in machine learning and statistics.
The company focuses on B2B solutions, enhancing broker-client interactions.
AI can significantly reduce the time brokers spend on data collection.
Koios’ virtual assistant can handle complex queries while ensuring compliance.
The adoption of AI in insurance is not a future trend but a current necessity.
Customers expect immediate responses and streamlined processes from their brokers.
Koios has launched over 100 applications in the market, demonstrating its effectiveness.
The future of insurance will heavily rely on AI and automation to meet customer demands.
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47min
December 19, 2024Season 8 – Episode 3: Donna.AI
Season 8 – Episode 3: Donna.AI
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In this episode of the Digital Insurance Pint podcast, the DIPP crew discuss the role of artificial intelligence in the insurance industry, focusing on Donna AI, a platform designed to help insurance agencies grow their revenue and improve customer retention. The conversation covers the importance of clean data, predictive analytics, and sentiment analysis in enhancing agency performance. The guests share insights on the integration of Donna AI with existing systems, the significance of customer feedback, and the future developments planned for the platform.
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51min
December 19, 2024Season 8 – Episode 2: DIPP At The Crossroads
Season 8 – Episode 2: DIPP At The Crossroads
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In this episode, the hosts discuss the recent mergers and partnerships in the insurance industry. Jeff Roy announces the merger of Excalibur with McFarland Rowlands, Steve Earle reveals a partnership with Southampton Financial, and Adam Mitchell hints at a future partnership. The decision to sell or partner with another company is driven by factors such as size and scale, access to markets and underwriters, HR resources, and technology. Each CEO chose a partner that aligned with their specific needs and goals. The teams were informed about the transactions and were reassured about the future of the business.
The conversation explores the decision-making process and the impact of partnerships and acquisitions in the insurance industry. The participants discuss the importance of transparency and communication when making these decisions and the opportunities for growth and advancement that come with them. They also touch on the concept of independence and how it can be maintained even after entering into partnerships. The conversation concludes with a discussion on feedback and the potential reactions from others in the industry.
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43min
December 18, 2024Season 8 – Episode 1: AI in Insurance
Season 8 – Episode 1: AI in Insurance
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In this conversation, the DIPP crew discuss the topic of AI in insurance. They explore the different levels of difficulty and technology tools available, such as agency management systems, CRM, robotic process automation, digital virtual assistants, and virtual assistants.
They also emphasize the importance of evaluating tech solutions based on their ability to improve productivity, efficiency, key customer metrics, and customer experience.
The conversation highlights the need for brokers to embrace AI and experiment with different tools to stay competitive in the evolving insurance landscape.
The conversation explores the potential of AI in the insurance industry, focusing on the use of AI in claims processing and customer service. The participants discuss the benefits of AI in automating and streamlining processes, improving customer experience, and increasing efficiency.
They also touch on the challenges and concerns surrounding AI, such as data privacy and security. The conversation concludes with a discussion on the future of AI in the insurance industry and the need for brokers to adapt and embrace AI technologies.
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42min
March 22, 2024Season 7 – Episode 10: Existential Threats
Season 7 – Episode 10: Existential Threats
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This is take 2 on “what keeps you up at night?”. The DIPP crew discusses major industry issues including the rise of vehicle theft, OPCF 49, broker cancellation as a way to manage carrier profitability, embedded insurance, connectivity and technology progress. If that wasn’t dark enough for you, the team also discusses potential existential threats such as earthquake and banking collapse.
Takeaways
The endorsement debate raises questions about the effectiveness and fairness of endorsing certain insurance products.
Embedded insurance in vehicles and other products presents opportunities for convenience and cost savings, but also raises concerns about consumer awareness and bypassing traditional distribution channels.
Progress has been made in improving connectivity and technology in the insurance industry, but enforcement of standards and proper implementation remain key challenges.
Existential threats like earthquake and banking collapse could have significant impacts on the insurance industry and brokers need to be aware of these risks.
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39min
March 22, 2024Season 7 – Episode 9 Shawn Antao – EY
Season 7 – Episode 9 Shawn Antao – EY
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In this episode, the hosts interview Sean Antao, a partner at EY and leader of the Insurance Technology Consulting arm. They discuss various topics related to Guidewire implementations and broker connectivity. The conversation covers the dominance of Guidewire in the Canadian market, factors affecting the cost of implementations, and the challenges in creating broker connectivity. They also touch on the standardization of API connections, the role of system integrators like EY, and the importance of consistency in connectivity.
Overall, the episode provides insights into the world of Guidewire and its impact on the insurance industry. In this conversation, the participants discuss various topics related to insurance technology, including the costs from the BMS, challenges for BMS vendors, the importance of consistency in APIs, implementing Guidewire Cloud, the impact of customizations, the importance of broker input, and the future of insurance technology. They also touch on AI and its potential for straight through processing and the development of AI chatbots and virtual assistants.
Takeaways
Guidewire is the dominant admin system in the Canadian insurance market, with a market share of 85-90% of direct written premium for P&C insurers.
The cost of Guidewire implementations varies depending on the size and scale of the organization, with larger carriers typically investing more due to the complexity and scalability of their systems.
Creating broker connectivity in Guidewire implementations can be challenging, but standardization of APIs and integration frameworks can help streamline the process.
The move to Guidewire Cloud and the adoption of an integration gateway allows for more efficient and standardized connectivity across carriers.
Collaboration and sharing of APIs and integration assets can help accelerate the development of broker connectivity and improve industry-wide standards.
Maintaining multiple versions of APIs is a challenge for BMS vendors, and achieving consistency between different carriers is crucial.
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36min

FAQs about Digital Insurance Pint:

How many episodes does Digital Insurance Pint have?

The podcast currently has 78 episodes available.

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