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Tom, Adam, Steve & Jeff dive into the recent acquisition of Acera by Navacord, exploring the implications for the insurance industry. With their usual mix of humor and candid insights, they discuss the consolidation trend, the role of private equity, and the cultural challenges of mergers. The conversation is peppered with “jokes”, a few personal anecdotes, and a heated debate on what it means to be a Canadian company in a global market. Check it out !

Takeaways

The post Season 9 – Episode 2 – Acera & Navacord – Deal of the Decade? appeared first on Digital Insurance Pint.

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In this episode of the Digital Insurance Point podcast, hosts Tom, Jeff, Adam & Steve discuss the state of insurance innovation in Canada compared to the rest of the world. They explore the use of AI and machine learning in underwriting and claims, the challenges of telematics and usage-based insurance, the importance of enhancing customer experience through digitization, the impact of embedded insurance on brokers, and the role of InsureTech partnerships in driving innovation. The conversation highlights Canada’s position in the global insurance landscape and the need for continued investment in technology and innovation.

Takeaways:

The post Season 9 – Episode 1 – Is Canada innovative enough? appeared first on Digital Insurance Pint.

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n this episode of the Digital Insurance Point podcast, Tom, Adam, Jeff & Steve discuss the entrepreneurial journey of Samuel Bélanger-Lamoureux, co-president of Cemiar, an insuretech firm dedicated to improving efficiency in insurance brokerages.

Samuel shares his early entrepreneurial experiences, his transition into the tech industry, and the innovative solutions Cemiar offers to address connectivity and operational challenges in the insurance sector. The conversation also highlights the vibrant insurtech ecosystem in Quebec and the hybrid business model of Cemiar, which combines custom solutions with scalable products. In this conversation, Samuel discusses the innovative solutions offered by Cemiar Link, particularly focusing on their new AI assistant, Cassie. He explains how Cemiar Link aims to bridge gaps in connectivity within the insurance industry, automate invoicing processes, and enhance efficiency for brokerages. The discussion also touches on future innovations and the company’s goals in the insurtech market.

The post Season 8 – Episode 9: Samuel Belanger-Lamoureux appeared first on Digital Insurance Pint.

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Live from Montreal, it’s the Digital Insurance Pint Podcast !

The RCCAQ Tec Summit in Montreal was a raging success, featuring a ton of great content and the first ever DIPP Live podcast. Good news – if you didn’t join us in Montreal (you should) – you can still see the show.

This power-packed live episode features Tom, your ever-insightful host, wrangling a panel of industry heavyweights: Jeff, Steve, and Adam! This wasn’t your average chinwag about deductibles; they dove headfirst into the tech tsunami reshaping the broker channel. From picking the year’s hottest tech advancements to debating the AI question (friend, foe, or just a fancy calculator?), they tackled the big questions. They pondered if brokers are now swimming in a golden ocean of Insurtech opportunities, or if it’s more like wading through treacle in a tech-laden swamp. And, of course, the burning question: data. Are brokers harnessing its mighty power, or still just using spreadsheets like glorified abacuses?

In a nutshell, Tom, Jeff, Steve, and Adam served up a potent brew of insights, seasoned with their unique perspectives. They explored whether brokers are truly seizing the tech moment, or if legacy systems and a healthy dose of Canadian caution are holding them back. While the episode didn’t end in a fistfight over blockchain or a robot uprising, they did offer a compelling look at the future of the broker channel. Spoiler alert: optimism was in the air, though tempered with a healthy dose of realism about the challenges and changes ahead. Think of it as a professionally funny, yet genuinely insightful, debrief on navigating the Insurtech revolution – Canadian broker style, eh?

The post Season 9 – Special TEC Summit 2025 appeared first on Digital Insurance Pint.

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In this episode of the Digital Insurance Pint podcast, the DIPP crew is joined by Stephen Billyard, CEO of Billyard Insurance Group They discuss Stephen’s journey in the insurance industry, the challenges of rapid growth, and the integration of technology and AI in insurance operations. Stephen shares insights on building a franchise model, managing underwriting processes, and leveraging IBM Watson for innovative solutions in the insurance sector.

In this conversation, the speakers discuss the transition from outdated database systems to modern SQL databases, the integration of AI in brokerage operations, and the challenges and opportunities presented by technology adoption. They reflect on the franchise model’s successes and challenges, the importance of user experience in managing change, and the future landscape of insurance brokerage in light of AI advancements.

The conversation also touches on the potential for virtual agents to handle customer interactions and the regulatory implications of AI in the industry.

The post Season 8 – Episode 8: Stephen Billyard appeared first on Digital Insurance Pint.

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In this episode of the Digital Insurance Point podcast, the DIPP crew discuss the evolution of the insurance industry, focusing on the innovative approach taken by Noel Fegali, CEO of Panda7. The conversation covers Noel’s background, the inception of Panda7, the importance of user experience in digital insurance, and the unique challenges and opportunities present in the Quebec insurance market.

The episode also explores the growth strategy of Panda7 and the legal landscape surrounding digital insurance sales in Quebec. In this conversation, Noel Feghali discusses the evolution of online insurance sales, the importance of digital marketing strategies, and the integration of AI in the insurance distribution process. He emphasizes the need for a strong tech stack and a well-rounded team to drive innovation in the industry.

Additionally, he shares insights from his experience on the CSIO board and the opportunities for change within the organization.

The post Season 8 – Episode 7: Panda7 & Noel Feghali appeared first on Digital Insurance Pint.

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In this episode of the Digital Insurance Pint podcast, host Tom Reid and co-hosts Jeff Roy and Adam Mitchell (Steve was away) welcome Carl Ziade, co-founder and CEO of Gaya. The conversation delves into Carl’s journey from Lebanon to Silicon Valley, the evolution of Gaya from a car-sharing platform to an insurance technology solution, and the challenges faced by insurance agents in the U.S. The discussion also covers the role of AI in Gaya’s operations, client feedback, and the company’s aspirations to become a major player in the insurance technology space.

In this conversation, the group discusses the transformative impact of Gaya on the insurance industry, focusing on efficiency, pricing strategies, and future innovations. They explore how Gaya significantly reduces the time agents spend on quoting, the value it brings to agencies, and its potential expansion into the Canadian market. The discussion also highlights the importance of pricing in relation to the value created for users and the future capabilities of Gaya as a smart automation tool.

The post Season 8 – Episode 6: Gaya AI appeared first on Digital Insurance Pint.

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In this episode of the Digital Insurance Point podcast, The DIPP crew and guests discuss the evolving landscape of insurance technology, focusing on Trufla’s innovative products designed to enhance broker efficiency and client retention. The conversation delves into the challenges brokers face with renewal processes, the role of AI in improving operations, and the importance of trust in adopting new technologies. The guests share insights on market dynamics, the integration of APIs, and the future of insurance distribution, emphasizing the need for brokers to leverage technology to remain competitive.

In this conversation, Sherif Gemayel discusses the integration of AI in brokerage operations, the competitive landscape between large and small brokers, and the role of associations in supporting brokers. He emphasizes the importance of data security and the need for brokers to adapt to the rapidly changing AI landscape. Predictions for the future of AI in the brokerage industry highlight the potential for new entrants to disrupt the market and the necessity for brokers to protect their data.

The post Season 8 – Episode 5: TruflaTechnology appeared first on Digital Insurance Pint.

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In this episode of the Digital Insurance Point podcast, the DIPP crew and guests discuss the evolution and application of AI in the insurance industry, focusing on Koios Intelligence. Mohamed Hanini, CEO of Koios, shares insights into the company’s journey, the unique aspects of their AI technology, and how it is transforming the brokerage experience. The conversation highlights real-world applications, the importance of customer experience, and the future of AI in insurance.

Takeaways

The post Season 8 – Episode 4: Koios Intelligence appeared first on Digital Insurance Pint.

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In this episode of the Digital Insurance Pint podcast, the DIPP crew discuss the role of artificial intelligence in the insurance industry, focusing on Donna AI, a platform designed to help insurance agencies grow their revenue and improve customer retention. The conversation covers the importance of clean data, predictive analytics, and sentiment analysis in enhancing agency performance. The guests share insights on the integration of Donna AI with existing systems, the significance of customer feedback, and the future developments planned for the platform.

The post Season 8 – Episode 3: Donna.AI appeared first on Digital Insurance Pint.