Facility Rockstars

Tim Roddick, a highly experienced facilities manager at Ocean State Veterinary Specialists shares his unique career journey, which seamlessly blends skills from carpentry, veterinary medicine, and advanced technical expertise in medical imaging. The conversation touches on Tim's hands-on experiences, such as performing an MRI on a fully grown lion and various construction and renovation projects. Tim discusses the importance of maintaining a positive attitude, working to one's true nature, and how he manages complex maintenance tasks with limited support. Challenges in the veterinary and facilities management industries, along with advice for maintaining a balanced work-life, are also explored.

Takeaways:

• Always Approach Tasks with a Positive Attitude: Tim emphasizes the importance of maintaining a positive mindset, not just for personal well-being but also for fostering a collaborative work environment. When faced with negativity, engage with the person to understand and address the root cause of their behavior.
• Work to Your True Nature: Tim highlights the significance of aligning your work with your natural tendencies and passions. Finding tasks and roles that resonate with your personal strengths and interests can lead to greater job satisfaction and effectiveness.
• Communicate Effectively: Effective communication is crucial. Tim discusses how clear and transparent communication, especially about resource allocation and task priorities, helps in managing expectations and fostering a collaborative work environment.
• Prioritize Tasks Based on Need: Tim underscores the importance of distinguishing between urgent needs and wants. Addressing critical issues such as equipment failures before more aesthetic or less urgent requests ensures smooth operations and resource management.
• Maintain Good Relationships with Vendors and Staff: Building and maintaining strong relationships with reliable vendors and supportive staff members is key. Good rapport with external and internal stakeholders can expedite problem resolution and enhance operational efficiency.
• Be Proactive in Learning New Skills: Tim’s journey showcases the value of being proactive in acquiring new skills. Continuous learning and adapting to new technologies and methods can open up new opportunities and make you indispensable in your field.
• Manage Technical Problems Methodically and Step-by-Step: When facing technical issues, Tim advises a methodical approach. Breaking down the problem and tackling it step-by-step can prevent overwhelm and lead to a more efficient resolution.

Quote of the Show:

• “If you're just kind of true to your nature of how you like to work, where you get so involved in something and you forget to go to the bathroom or eat, that's really where you want to be.”

Links:

• LinkedIn: https://www.linkedin.com/in/timothy-roddick-045195128/ 
• Website: https://osvs.net/ 

Ways to Tune In:

• Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb 
• Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 
• Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars 
• Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 
• YouTube: https://youtu.be/XLYF8k9JXGc 
• Facility Rockstars Newsletter: https://subscribe.kaloutas.com 

Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com 

Emily Giannola, Director of Global EHS and Regulatory Compliance at Tecomet—a leading medical device manufacturer—brings a wealth of experience to the conversation. Her impressive background includes time as an OSHA compliance officer and service in the U.S. Coast Guard as a federal on-scene coordinator. Emily shares her deep expertise in safety, security, and emergency management, reflecting on key lessons learned throughout her career. One standout theme is the importance of slowing down during incident response to prevent critical mistakes. She also breaks down the nuances between causal analysis and root cause analysis, bringing the concepts to life through compelling real-world examples. Emily offers practical guidance on staying compliant, preparing for regulatory inspections, and cultivating a proactive safety culture. The episode wraps with a personal touch as she opens up about her passion for animal rescue and community outreach.

Takeaways:

• Slow Down and Verify: Emily emphasized the importance of slowing down during incident response and emergency management tasks to avoid rushing and making critical mistakes. Always ensure that corrective actions are thoroughly verified to prevent creating new hazards.
• Gather Witness Statements Promptly: It's crucial to collect witness statements and affected person statements within the first 48 hours of an incident. This helps in capturing accurate and immediate recollections, minimizing information loss due to time lapses.
• Immediate Corrective Actions: Implement immediate corrective actions to mitigate hazards, even if it means shutting down processes temporarily. Addressing issues while the investigation continues ensures safety and prevents further incidents.
• Documentation and Inspection Readiness: Maintain organized and readily accessible documentation (e.g., training records, inspection logs) and utilize central repositories like SharePoint. Make inspections easy for compliance officers by having all necessary documentation prepared and available, demonstrating a proactive safety culture.
• Focus on Causal Analysis Over Root Cause Analysis: Adopt a comprehensive causal analysis approach rather than fixating on a single root cause. This involves examining multiple factors and timeline failures contributing to the incident to develop robust corrective actions and defense mechanisms at various points.
• Implement Focused Auditing: Conduct focused audits based on recent trends and issues identified in near misses, hazard observations, or reports of discomfort. Create specific, short inspection questionnaires and make it easy for employees and executives to perform these targeted audits.
• Collaboration Through Safety Committees: Ensure cross-departmental collaboration via safety committees, involving representatives from operations, maintenance, engineering, and team leaders. Avoid including supervisors or managers to foster open communication and honest feedback from frontline employees.

Quote of the Show:

•  "I think fresh eyes and eyes that don't see what we do every day lead to some of the best solutions that I've seen."

Links:

• LinkedIn: https://www.linkedin.com/in/emily-giannola-m-s-79958927/ 
• Website: https://www.tecomet.com/ 

Ways to Tune In:

• Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb 
• Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 
• Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars 
• Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 
• YouTube: https://youtu.be/ns73OqO1a7k 
• Facility Rockstars Newsletter: https://subscribe.kaloutas.com 

Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com 

How do you effectively manage the complexities of facility operations for 1400 locations while fostering strong relationships and navigating unforeseen challenges? 

Join host Jay Culbert as he speaks with Eric Beissner, Senior Facility Support Project Manager at EEG America, who shares invaluable insights from his extensive experience. Eric emphasizes that his biggest lesson learned is the necessity of being agile and understanding that not every situation is black and white, a realization cemented by an early project replacing safes. The discussion covers the critical strategies for communicating across a vast network of stores, highlighting a multi-layered approach, and delves into the importance of building robust partnerships with vendors through open communication and mutual respect.

Eric contrasts planned maintenance with reactive break-fix work, noting how planned efforts allow for more proactivity, even though emergencies remain a constant. He discusses utilizing systems like Service Channel and the innovative use of virtual coordinators based in the Philippines to manage workflow and ensure task completion across all locations. Eric also explains their training process for these remote team members, which includes leveraging tools like Loom AI for creating effective, personable training videos. 

Takeaways:

• Be Prepared for Adaptation: In the world of facilities management, not everything is black and white. It's crucial to be agile and ready to adapt to constantly changing circumstances, such as new types of equipment, vendor services, and software advancements.
• Cultivate and Utilize Relationships: Building strong relationships with vendors, in-house staff, and other stakeholders is key. These relationships can help you get the support you need when projects hit unexpected snags and require urgent attention.
• Develop and Follow a Plan: Having a detailed project plan that accounts for different scenarios and store types can significantly help in managing large-scale rollouts and changes. Make sure every involved party understands the plan and their role in it.
• Leverage Technology: Use systems like Service Channel for automating work orders, scheduling, and tracking project progress. Additionally, creating and sharing training materials via tools like Loom AI can streamline processes and ensure consistency across the board.
• Effective Communication is Crucial: Communicate frequently and through multiple channels to ensure everyone involved is on the same page. This can include regional managers, district managers, and store managers. Frequent follow-ups and clearly outlined instructions can help avoid misunderstandings.
• Learn from Mistakes: Use past projects as learning experiences. Analyze what went wrong and what went well, and incorporate those lessons into future planning. For example, setbacks in a safe replacement project led to better planning and coordination in subsequent projects.
• Maintain Work-Life Balance: Facilities management can be demanding, but it's important to take time for yourself and pursue activities you enjoy outside of work. This can help reduce stress and improve overall job performance.

Quote of the Show:

• “If you put your nose to the grindstone and you take the time to learn and cultivate relationships, it doesn't matter how old you are or how long you've been in the industry, you can do some good here."

Links:

• LinkedIn: https://www.linkedin.com/in/eric-beissner-327a4b111/ 
• Website: https://www.eg-america.com/ 

Shoutouts: 

• Rob Cox: https://www.linkedin.com/in/robjcox/ 

Ways to Tune In:

• Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb 
• Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 
• Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars 
• Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 
• YouTube: https://youtu.be/mmCjVGfA6Vg 
• Facility Rockstars Newsletter: https://subscribe.kaloutas.com 

Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com 

Frank Rhodes II, Senior Director of CapEx and Facilities at Benchmark Senior Living, discusses his extensive 18-year career in hospitality, engineering, and facilities management. Frank shares his journey from a tradesman to a senior director, discussing the importance of mentorship, continuous improvement, and the challenges of managing catastrophic events. He emphasizes the value of taking a breath before reacting to crises and illustrates how effective debriefing and team collaboration can lead to successful outcomes. Frank also discusses the need for talent advocacy within the Facilities Management industry and the role of organizations like IFMA in bridging the talent gap. Throughout the conversation, he highlights the importance of work-life balance, family support, and investing in personal and professional growth.

Takeaways:

• Practice the "Take a Breath" Method in High-Stress Situations. Instead of reacting impulsively to emergencies or difficult situations, pause.  This allows for a more strategic and thoughtful response. For instance, write the email, but come back to it later to reread before sending.
• Implement the "Flawless Execution" Framework. For any project or event, follow the four-step process used by Blue Angel pilots: Plan, Brief, Execute, and Debrief. The debrief is critical for learning and improving, and it should be done in a way that encourages honest feedback by "taking off your name badge at the door".
• Actively Seek Mentorship, Even Informally. Identify the experts and leaders you admire and don't hesitate to make them your first call when you face a challenge. A mentor doesn't need a formal title; they can simply be your go-to resource for specific areas like HR, soft skills, or technical issues.
• Advocate for the FM Profession to Bridge the Talent Gap. Get actively involved in attracting new talent. This can be done by using social media to recognize your team and spread the word, speaking at local vo-tech and high schools, or participating in and judging SkillsUSA events to connect with the younger generation.
• Create a Safe Space for Team Feedback. Meaningful collaboration doesn't always happen in a group setting. Recognize that some team members may be hesitant to speak up. As a leader, it's your responsibility to follow up with those individuals in one-on-one meetings to ensure their voice is heard in a comfortable environment.
• Invest in Yourself Through Professional Associations. Join an organization like IFMA not just for networking, but as a direct investment in your own career growth and education. Use the association as a primary resource for unbiased advice, accreditation opportunities like the CFM, and support when you're facing a new challenge.
• Prioritize and Be Present with Your Family. Recognize that your family are the "unsung heroes" who sacrifice alongside you. Make a conscious effort to "take a breath at home" and be fully present with your loved ones, as this provides the foundational support needed to succeed professionally.

Quote of the Show:

• "None of us can be successful without our team. We could have all the right playbooks. We could say all the right things, but if you don't have a team behind you, you're not going anywhere." 

Links:

• LinkedIn: https://www.linkedin.com/in/frank-rhodes-ii-cfm-44015615/ 
• Website: https://www.benchmarkseniorliving.com/ 

Shoutouts: 

• MA Skills USA: https://www.maskillsusa.org/
• Facilithon: https://fmpipeline.org/
• South Shore Technical High School: https://southshore.tech/
• Afterburners FlawLess Execution Plan: https://www.afterburner.com/about/our-process/
• “Flawless Execution” by James D. Murphy: https://a.co/d/e8Q7AHJ 

Ways to Tune In:

• Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb 
• Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 
• Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars 
• Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 
• YouTube: https://youtu.be/X-M88J20i78 
• Facility Rockstars Newsletter: https://subscribe.kaloutas.com 

Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com 

How do you ensure excellence and build lasting success in the multifaceted world of facility management?

Join host Jay Culbert with guest Matt Deehan, VP of Facility Management Services at UG2 and VP of Education for IFMA Boston, as he shares vital industry insights. Matt’s biggest lesson from 25 years of experience is to "trust, but verify," emphasizing the need to dig into details for proof. He discusses the benefits of outsourcing facility services, primarily the access to broader expertise, and advocates for a mindset of continuous improvement, always aiming for perfection. Matt also explores the power of administrative controls, automation, and CMMS to streamline operations and preserve knowledge. Reflecting on a major challenge—launching a route maintenance program for 792 grocery stores —he highlights the critical role of collaboration. Ultimately, Matt stresses that strong stakeholder relationships, built on proactive communication and mutual respect, are foundational to achieving goals and navigating the complexities of facility management.

Takeaways:

• Emphasize the Importance of Collaboration in Your Work Environment: Make it a point to highlight how crucial collaboration is to your team, emphasizing that working together tends to produce better results than working alone.
• Collaborate Regardless of Job Description: Actively engage in collaborative efforts, even if it's not explicitly mentioned in your job duties. Taking the initiative shows leadership and a willingness to contribute beyond your designated role.
• Surround Yourself with Collaboratively-minded Individuals: Identify and associate with colleagues and team members who value and understand the essence of working together towards shared goals.
• Commitment to Collective Purpose: Ensure that everyone on your team is dedicated to the collective goal. A group of people who are all committed to the same end result can achieve extraordinary outcomes.
• Work Hard Towards Shared Objectives: Always put in the effort to contribute to the team's objectives. Hard work within a collaborative environment accelerates the achievement of goals.
• Cultivate Open Communication and Teamwork: Promote and encourage a culture where open communication and teamwork are the norms. This creates an environment where everyone feels comfortable sharing ideas and working together.

Quote of the Show:

• “Collaboration with other people is key; whether it's in your job description or not, if you surround yourself with people who can collaborate, work together for a common goal, and are all hardworking, you can get a lot done.” 

Links:

• LinkedIn: https://www.linkedin.com/in/matthew-deehan/ 
• Website: https://ug2.com/ 

Shoutouts: 

• IFMA Boston: https://ifmaboston.org/ 
• IFMA: https://www.ifma.org/ 
• Smartsheet: https://www.smartsheet.com/ 

Ways to Tune In:

• Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb 
• Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 
• Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars 
• Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 
• YouTube: https://youtu.be/8kXwXW0UskU 
• Facility Rockstars Newsletter: https://subscribe.kaloutas.com 

Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com 

Ever wonder why asking questions is so important? 

In this episode of Facility Rock Stars, Jay Culbert interviews Layth Wahbeh, a former facilities manager at Jarvis Products and a forward-thinking leader in engineering and operations. Layth emphasizes the importance of questioning and listening to avoid problems and drive efficiency. He shares a story about identifying a steam supply issue at a plant and how addressing it led to significant operational improvements. Jay and Layth also discuss the importance of root cause analysis, compliance, cultural transformation, and the challenges of driving change within teams. Layth reflects on his personal experiences, including the impact of leadership and continuous learning on his career, and balances his professional life with hobbies like sailing and spending time with his son.

Takeaways:

• Always Question Things: Layth emphasizes the importance of continuously questioning processes and assumptions to identify and prevent issues before they happen. Don't assume things are done correctly; proactively question and validate.
• Embrace Change for Extraordinary Results: Layth highlights that achieving extraordinary results necessitates a willingness to change how operations are conducted. Embracing change and being open to new methods can lead to significant improvements.
• Be Humble and Listen: One of Layth’s biggest lessons learned is the importance of humility and being a good listener. Effective listening and acknowledging that you don’t know everything can uncover insights and drive better decision-making.
• Engage the Team in Problem-Solving: Layth showcases the importance of involving the team in identifying problems and solutions. Engaging the team fosters collective problem-solving and leverages diverse perspectives for effective solutions.
• Use Root Cause Analysis: Layth’s experience underscores the necessity of conducting thorough root cause analysis to ensure problems are permanently resolved. This approach helps in understanding the underlying issues and implementing preventive measures.
• Measure and Audit Regularly: Regular audits and measurements are crucial in maintaining system efficiency and reliability. Layth mentions the importance of auditing systems to keep them optimized and running effectively.
• Build a Culture of Accountability and Ownership: Creating a culture where team members take accountability and ownership of their tasks is essential. Layth stresses that when individuals feel responsible for their areas, it leads to better performance and proactive problem-solving.

Quote of the Show:

•  “Sometimes, the tongue doesn’t know what the mind wants to say. People simply find ways to live with their problems, and that becomes their normal way of operating. But that’s not how it should be—people deserve more than just coping; they deserve healing and understanding.” 

Links:

• LinkedIn: https://www.linkedin.com/in/layth-wahbeh-12124ba7/ 
• Phone number:   (475) 231-5128
• Email: [email protected] 

Shoutouts: 

• “Good to Great” by Jim Collins: https://a.co/d/g2rlAXy 

Ways to Tune In:

• Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb 
• Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 
• Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars 
• Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 
• YouTube: https://youtu.be/LVn_p63EHZw 
• Facility Rockstars Newsletter: https://subscribe.kaloutas.com 

Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com 

What does it really take to build a culture where safety is more than just a checklist, but a shared value?

In this episode, we bring you a powerful compilation of conversations with Environment, Health, and Safety (EHS) professionals who are redefining what it means to lead in this space. From fostering a strong safety culture to aligning EHS with broader business goals, our guests explore the evolving role of EHS leaders in today’s complex work environments.

Key themes include building authentic relationships, communicating effectively, and managing risk proactively. You'll hear why the shift from a regulatory “cop” mindset to a facilitative “concierge” approach is transforming workplaces — and how humility, listening, and collaboration are central to that change.

We also dive into Human and Organizational Performance (HOP), ESG (Environmental, Social, Governance) initiatives, and the power of cross-functional learning. Whether you're a seasoned EHS leader or just beginning your journey, this episode offers practical insights and fresh perspectives that resonate across industries.

Takeaways:

• Prioritize Building Relationships: Invest time in getting to know your colleagues and the workforce. Simple conversations about their day or interests can build trust and make difficult safety conversations easier. As one guest put it, "safety is one of the highest percentages, is the relational aspect of it."
• Shift from Gatekeeper to Facilitator: Adopt a "concierge" mindset. Instead of just enforcing rules, aim to help teams achieve their goals safely and efficiently. Be a solution-oriented partner.
• Focus on Data and Prioritized Risks: Don't get sidetracked by every minor incident. Use data to identify the highest risk areas and focus your resources there. As advised, "stay the course, work on your highest risk item first."
• Keep it Simple & Explain the "Why": When communicating EHS requirements, avoid jargon and ensure everyone understands the reasoning behind policies and procedures. People are more likely to comply if they understand the context and background.
• Empower Employees to Report Hazards: Implement systems like a "Report It, Don't Ignore It" program to encourage employees to speak up about potential hazards. This fosters a proactive safety culture.
• Make Safety Reciprocal: Don't just be the person always asking for compliance. Find ways to support and provide value to other departments and individuals. Small gestures, like bringing donuts to an early morning team, can go a long way.
• Engage in Cross-Functional Learning: Step outside your EHS silo. Participate in groups and meetings from other professional areas (e.g., engineering, facilities) to broaden your perspective, build your network, and learn new approaches.

Quote of the Show:

•  "Mission first. Safety, always."

Ways to Tune In:

• Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb 
• Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 
• Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars 
• Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 
• YouTube: https://youtu.be/dGY5UARenFI 
• Facility Rockstars Newsletter: https://subscribe.kaloutas.com 

Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com 

Gretchen Catlin, a seasoned compliance consultant and healthcare operations expert, is currently serving as the Chief Facilities and General Services Officer at the University of Maine System. Gretchen discusses her leadership journey and her role in managing seven campuses with over nine million square feet. She emphasizes the importance of team collaboration, safety, and compliance while sharing insights into innovative strategies like energy savings contracts and AI for standard operating procedures. Additionally, Gretchen offers a unique perspective on balancing her professional life with her personal passion for lobstering, detailing her family's involvement and advancements in ropeless lobster traps to protect marine life.

Takeaways:

• Role as a Conductor: Enrich leadership strategies by fostering teamwork and synchronized efforts among all departments, viewing your role as ensuring the entire team works together seamlessly.
• Regular Check-ins and Meetings: Schedule frequent check-ins with your team, including one-on-one meetings and regular group sessions, to promote transparency, share best practices, and address any issues promptly.
• Supporting Each Other as a Team: Encourage a culture of mutual support within your organization to enhance overall performance and resource management, enabling departments to function optimally.
• Leveraging Energy Savings Contracts (ESCOs): Explore and implement ESCO projects to achieve energy efficiency and fund maintenance projects through the savings achieved, reducing the need to increase debt capacity.
• Utilizing Artificial Intelligence: Integrate AI tools into daily operations to streamline processes, automate routine tasks, and enhance research capabilities, making work more efficient and less labor-intensive.
• Innovative Funding Models: Consider non-traditional funding models to address budget constraints and finance critical projects efficiently, exploring all viable financial strategies.
• Deep Research and Prompt Engineering in AI: Train your team in prompt engineering for AI tools to maximize research efficiency and accuracy, ensuring high-quality data for informed decision-making.

Quote of the Show:

•  “Oftentimes, projects pick you. You don’t pick them.” 

Links:

• LinkedIn: https://www.linkedin.com/in/gretchen-catlin-29311149/ 
• Website: https://www.maine.edu/ 
• Email: [email protected] 

Ways to Tune In:

• Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb 
• Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 
• Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars 
• Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 
• YouTube: https://youtu.be/9T2CO1xLB9I 
• Facility Rockstars Newsletter: https://subscribe.kaloutas.com 

Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com 

What does it take to lead a facilities team with both empathy and efficiency in today’s complex environments?

Tatyana Blankenship, a facilities team leader with expertise in agriculture, biotech, facilities management, and regulatory compliance, shares valuable insights into team management, including the "five by five" exercise, which helps uncover individual work preferences. She discusses the drawbacks of rigid leadership styles and highlights the importance of humility, kindness, and flexibility in effective management.

Tatyana also reflects on her unconventional path into facilities management, drawing from her diverse background, including her experiences as an EMT and a stay-at-home parent. The conversation covers challenges like building contamination, the need for proactive communication with other departments, and the value of being a visible, approachable presence on the team.

Throughout the episode, Tatyana underscores the role of empathy and the importance of building strong relationships with vendors and colleagues. The episode wraps up with a look at her involvement with IFMA and past experiences with other organizations. 

Takeaways:

• Conduct Regular 5x5 Exercises: Use structured one-on-ones to understand team members' work styles and visibly share insights to improve communication.
• Embrace the ‘Hire Slowly, Fire Quickly’ Philosophy: Take time to hire the right people and act swiftly when someone disrupts team harmony.
• Remove Defensiveness from Difficult Conversations: Listen openly to concerns and collaborate on solutions to build trust and reduce conflict.
• Pair New Employees with Experienced Team Members: Implement mentorship to accelerate onboarding and encourage knowledge sharing.
• Maintain Visibility as a Leader: Be present, walk the floor, and engage with your team to build trust and demonstrate commitment.
• Practice Proactive Cross-Department Communication: Hold regular meetings with other departments to align goals and prevent misunderstandings.
• Document Everything: Keep detailed records of issues and maintenance to identify trends, justify budgets, and support decision-making.

Quote of the Show:

• “Kindness and empathy will get you a lot farther at 2:00 AM when you need a vendor to come out — they’re much more likely to show up if you’ve built a good relationship with them.”

Links:

• LinkedIn: https://www.linkedin.com/in/tatyanablankenship/ 
• Website: https://www.linkedin.com/company/the-416-group/ 

Ways to Tune In:

• Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb 
• Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 
• Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars 
• Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 
• YouTube: https://youtu.be/SOKK5gM-al0 
• Facility Rockstars Newsletter: https://subscribe.kaloutas.com 

Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com 

Are you asking enough questions to grow your career? 

Katie Huard, Senior Director of Procurement at Blount Fine Foods, discusses the importance of asking questions and how important it is to really understand the “why” behind processes. From her early passion for numbers to leading in operations and supply chain, Katie shares insights on staying curious, mastering vendor audits, and building a strong team culture. She opens up about pivotal career moments, the power of mentorship, and how one-off challenges can lead to lasting improvements. Katie’s story is a masterclass in continuous learning, leadership, and operational excellence.

Takeaways:

• Stay Inquisitive: Continuously ask “why” to challenge the status quo. Questioning existing processes fosters a deeper understanding and can uncover inefficiencies or new opportunities for improvement.
• Inspect What You Expect: Regular audits of internal processes and external vendors help ensure performance standards are met. This proactive approach catches issues early and maintains operational consistency.
• Prioritize Clear Communication: Effective communication keeps all stakeholders aligned, especially during high-pressure situations. Transparency helps mitigate issues quickly and supports better decision-making.
• Always Have a Backup Plan: Develop contingency strategies to prepare for unexpected disruptions. Having alternatives in place reduces downtime and supports smoother pivots during operational challenges.
• Use Vendor Scorecards: Implement structured evaluations for vendors based on metrics such as quality, reliability, and service. Sharing feedback promotes accountability and drives continuous improvement.
• Embrace Mentorship: Both receiving and offering mentorship can significantly accelerate growth. Learning from others’ experiences—and sharing your own—builds stronger, more resilient professionals.
• Foster Strong Relationships: Cultivate collaboration across teams and departments. Understanding others’ roles and challenges helps create a more cohesive, supportive, and high-performing work environment.

Quote of the Show:

• “Getting a hundred on everything—that’s complacency. That’s probably my kryptonite. There’s always room to make things better.”

Links:

• LinkedIn: https://www.linkedin.com/in/katie-huard-081584190/ 
• Email: [email protected] 
• Website: https://blountfinefoods.com/ 

Ways to Tune In:

• Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb 
• Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 
• Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars 
• Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 
• YouTube: https://youtu.be/-fjOgiwyFzU
• Facility Rockstars Newsletter: https://subscribe.kaloutas.com 

Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com