As consumers adapt their habits and increasingly transact online, demand for digital financial services has risen exponentially.

As a result, financial institutions (FIs) are under pressure to provide smooth onboarding processes, featuring the most up to date and easy to use technology combined with security and compliance - or risk losing the customer at the first hurdle.

To delve further into these challenges, FStech partnered with HID Global to conduct a survey to shed some light on how financial institutions in UK and around Europe view these challenges.

In this podcast, Dean Stevenson, a consultant and secure identity specialist at HID Global, explores the results of this recent survey and how FIs are keeping customers safe while reducing friction.