Fail Faster

Join us for a special episode of the Fail Faster podcast as we explore the world of customer support with Matthew Caron, VP of Customer Experience and Onboarding at OpenTable. Matthew shares his personal journey from holding a CSR job nobody desires to uncovering beauty within the chaos and becoming a successful leader in customer support. He candidly discusses the challenges he faced and how he not only overcame but also eliminated the victim mindset that he repeatedly came across in this industry.

Matthew also offers a valuable perspective and tactical advice on how to empower the CSR teams as they hold the precious human connection every brand desires to establish and nurture long term. He strongly believes that the CSR team holds the success of any brand in that sense. This episode is a must listen for every leader who influences the customer support function of their org, as you will find some game changing techniques.

Welcome to the "Fail Faster" podcast, where we dive deep into the world of cybersecurity with a well known industry expert Mark Ashworth, Chief Information Security Officer at First Bank. In this episode, Mark shares his journey from a fascination with technology sparked by a movie to becoming the CISO at First Bank. We get into the weeds of a secure software development lifecycle (SSDLC) and the challenges of integrating security seamlessly. Mark also delves into the ever-evolving threat landscape and the critical role of a strong security culture within organizations. Join us as we uncover valuable insights and stories from the frontlines of cybersecurity, helping you navigate this complex and vital field.

Oleg Slyusarchuk serves as the global head of Product Design at Eleks. As part of his role, Oleg has been managing a design team consisting of 60 designers in various countries, including the UK, US, Germany, Canada, Estonia, Croatia, Poland, and Portugal, for the past 7 years.

With 20 years of experience in the field of design and a certification in Design Management from Nielsen Norman Group, Oleg is particularly passionate about business and service design. He excels in crafting customized solutions within the Healthcare, Finance, and Insurance sectors, drawing inspiration from various design methodologies.

Join us in this episode as we chat with Daniel Meretsky, a tech and restaurant industry expert. With over 15 years of experience, Daniel shares his insights into pioneering smart card technology, optimizing McDonald's operations, and adapting to changing customer preferences. Discover how data and AI are shaping the restaurant industry and the importance of leadership in fostering a collaborative team. Explore Daniel's involvement with innovative brands like Fresh Kitchen, Callie, and Camp, all dedicated to health, nutrition, and excellence. Whether you're a tech enthusiast, restaurant pro, or aspiring leader, this episode offers valuable insights at the intersection of technology, innovation, and leadership in the restaurant world.

Ryan Spanswick is a relentless servant leader that has spent the last 18 years leading and designing in enterprise organizations like SiriusXM, Starbucks, and IBM. He truly believes that investing in the health and success of people creates the highest quality work and builds design organizations that thrive and endure. He enjoys the challenge of creating impactful and intuitive user experiences that drive significant value for the business.

In this episode, we sit down with Soumam Debgupta, SVP of Product, JLL Technologies. He is a seasoned product leader who shares his remarkable journey from humble beginnings in India to becoming a product management guru. Discover how he navigated the ever-changing real estate industry, learned from both successes and failures and leveraged his craft-based approach to continuously refine his skills. Get inspired to embrace the unconventional and chart your own path in the world of product management. Let's tune in for insights, anecdotes, and valuable career advice from Soumam's extraordinary career.

Join us as we chat with Andrew Moore, VP of Software Engineering at Nations Lending. In this engaging conversation, we explore Andrew's diverse background in the tech industry, from networking and IT support to data engineering and software development. He shares how he overcame misconceptions about software engineering and found joy in solving problems and helping people. Andrew shares the importance of understanding the root causes of problems before crafting technical solutions. He also emphasizes the need for pragmatic technology applications, especially in today's rapidly evolving tech landscape.

Meet Sabrina Wong, the Head of UX at Tapestry and a dedicated university instructor. With a wide-ranging expertise that encompasses product design, research, and digital strategy, Sabrina has collaborated with a diverse array of organizations, from startups to Fortune 500 companies, to elevate their products and services to new heights. Beyond her professional pursuits, Sabrina also imparts her knowledge as a UX/UI design instructor at the prestigious University of Miami and several other esteemed universities.

In this episode, we sit down with Chris Neuharth, the Vice President of Experience and Digital Innovation at Children's Wisconsin, to explore the journey from his background in software development to his current role at the forefront of healthcare technology. We discuss the evolution of user experience, the power of co-designing solutions with families and care teams, and the role of empathy in shaping impactful healthcare solutions. Join us as we uncover how technology is not only mitigating anxiety but also redefining the way families navigate and manage their children's healthcare needs. Discover the latest trends, successes, and challenges in the realm of digital health as we journey towards more accessible, empathetic, and integrated care.

This is a super interesting episode with Stacey Maresco, Chief Product Officer at Empowered Education, where we get a glimpse into her remarkable career journey, including her role as an early employee at a startup that achieved explosive growth and her experience with integrating companies after acquisition. Stacey shares how in her role she is helping individuals become health and wellness coaches and functional nutrition counselors. She highlights the power of rapid testing in product development, and the invaluable lessons learned from taking risks in her career. Join us on this inspiring journey of personal and professional growth with Stacey.