In this insightful episode of Senior Living Mastermind, host Mitch Alverson welcomes Lori Conway, an independent insurance agent with a specialization in senior and assisted living facilities. Together, they delve into the critical world of insurance needs and risk management for assisted living facility owners and operators, uncovering the essential coverages required and the common pitfalls to avoid.

Purpose:

- To discuss the specific insurance needs and risk management strategies pertinent to assisted living facility owners and operators.

Key Takeaways:

- **Understanding Insurance Needs:** Homeowner's insurance falls short for assisted living facilities; comprehensive business insurance is a must.

- **Common Claims:** The majority of claims are due to resident falls, emphasizing the need for stringent safety measures and quick incident responses.

- **Maintenance and Liability:** Unaddressed maintenance issues can escalate into liability claims, highlighting the importance of regular facility upkeep.

- **Asset Protection:** Utilizing LLCs or corporate entities can safeguard personal assets against liability claims.

- **Lender Requirements:** Adequate insurance coverage is often a prerequisite for financing, with essential policies including professional/general liability, property, contents, business income, and workers' compensation.

Featured Topics:

Lori's Background:

- Lori's journey into specializing in insurance for senior living facilities, driven by personal connections and a recognized need in the industry.

- Her passion for supporting smaller, residential senior living communities.

Risk Management Basics:

- The multifaceted approach to risk management beyond just insurance.

- Strategies for risk avoidance, control, and transfer.

- The importance of identifying risks and establishing incident response protocols.

Claims Data Insights:

- Analysis of liability claims, with over 50% resulting from falls.

- The impact of environmental hazards and improper resident handling.

- Other significant sources of claims include maintenance neglect, equipment failure, and resident abuse.

Insurance Tips:

- The inadequacy of homeowner's policies for assisted living facilities.

- A breakdown of necessary coverages for comprehensive protection.

- The role of proper corporate structuring in asset protection.

- The importance of verifying third-party service providers' insurance coverage.

Contacting Lori:

- Lori Conway can be directly contacted for guidance through insurance applications and coverage optimization. Lori's website is https://insuranceforassistedliving.com/https://insuranceforassistedliving.com/