Shortly after Ajit Pai was named chair of the Federal Communications Commission in February, he said he wanted the agency to be “as open and accessible as possible to the American people." Six months on, the agency is falling short of Pai’s lofty goal in some key areas. Critics are especially concerned about the FCC’s handling of complaints from the public about internet providers and the causes of a May 7 outage of the public-comments section of the agency’s website.

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