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Fear of Reviews Is Killing Your Intake Strategy [009]
One of the biggest fears intake teams have is this:
“What if we sign a questionable case… and have to drop it later?”
In this episode, Gary Falkowitz dismantles that fear and reveals the truth:
Negative reviews don’t come from being dropped. They come from being ignored, confused, or disrespected.
You’ll learn:
🔹How to drop a client without damaging your reputation
🔹What language to use at the beginning of the relationship
🔹Why “maybe” cases are worth signing
🔹How communication can turn letdowns into loyalty
Biggest Insight:
Handled right, even a dropped case can lead to a 5-star review.
SUBSCRIBE:
Apple | Spotify | YouTube
FIND GARY:
Instagram: @theintakeplaybook
Facebook: @theintakeplaybook
LinkedIn: /the-intake-playbook
Website: intakeplaybook.com
Join The Intake Playbook Community - A free group for legal professionals who want to convert more leads into cases.
Read Gary's Book - The Complete Guide to Law Firm Intake: Powerful Strategies To Maximize Retention and Increase Revenue.
Join The Intake Masterclass - The only continuing legal education membership for legal professionals who want to go beyond the basics and master elite-level intake strategies. Get direct access to Gary Falkowitz, The Legal Intake Authority, and learn how to turn more calls into signed cases with cutting-edge techniques and expert coaching.
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One of the biggest fears intake teams have is this:
“What if we sign a questionable case… and have to drop it later?”
In this episode, Gary Falkowitz dismantles that fear and reveals the truth:
Negative reviews don’t come from being dropped. They come from being ignored, confused, or disrespected.
You’ll learn:
🔹How to drop a client without damaging your reputation
🔹What language to use at the beginning of the relationship
🔹Why “maybe” cases are worth signing
🔹How communication can turn letdowns into loyalty
Biggest Insight:
Handled right, even a dropped case can lead to a 5-star review.
SUBSCRIBE:
Apple | Spotify | YouTube
FIND GARY:
Instagram: @theintakeplaybook
Facebook: @theintakeplaybook
LinkedIn: /the-intake-playbook
Website: intakeplaybook.com
Join The Intake Playbook Community - A free group for legal professionals who want to convert more leads into cases.
Read Gary's Book - The Complete Guide to Law Firm Intake: Powerful Strategies To Maximize Retention and Increase Revenue.
Join The Intake Masterclass - The only continuing legal education membership for legal professionals who want to go beyond the basics and master elite-level intake strategies. Get direct access to Gary Falkowitz, The Legal Intake Authority, and learn how to turn more calls into signed cases with cutting-edge techniques and expert coaching.