There are two different ways to store files inside the OnTime database. This week we discuss how to use these two methods and some ways to limit users’ access to attachments.

This week's podcast is about the basics of archiving in OnTime. How do you "remove" items from the system so they are out of your way, yet keep from deleting them completely? How do you find items that have been archived? What options do you have when it comes to archiving? How do you perform mass archiving using logical parameters? All these questions are answered in today's episode.

Sending alerts or e-mails through OnTime requires the OnTime Services pack to be installed. This week we walk through the installation of the services pack and some tips when using OnTime Services.

This week we talk about some “getting started” tips for a network administrator to install OnTime to machines via your network. This includes installation/upgrades of the OnTime product as well as the configuration file that allows the OnTime client to log in. Show this to your network administrator so they can make OnTime install automatically!

There are several ways you can copy different items in OnTime. This week we discuss the benefits of copying the templates of OnTime: field templates, workflows, and security roles. These can save you a great deal of time when configuring OnTime.

The option to “vote” on items can be activated for users and for customers. Getting quick feedback from your employees and clients about which features they’d like to have implemented can be invaluable. This week we’ll show how you can control and view the basic voting options for OnTime.

Creating an RSS feed that lists certain defects, features, tasks, or incidents from your database is easy to set up. Just activate a couple settings in customer portal and you'll be rolling! OnTime allows you to integrate bugs and features with your Source Control Management solution, such as Sourcesafe or Perforce. This week we walk through an example of setting up your SCM tab to work with the Subversion SCM tool.

Did you know that Axosoft offers free, instructor-led, web classes about Ontime? Learn about workflow, searches, field templates, security roles, projects, wiki, e-mail configuration and much more! In this week’s podcast we discuss the Axosoft University classes and how you can attend them.

This week in the podcast we walk through an example of how a tech support agent might set up their main screen when they first log into OnTime. In this example we discuss filters, color coding, tabs, the grid, and views.

OnTime allows you to integrate bugs and features with your Source Control Management solution, such as Sourcesafe or Perforce. This week we walk through an example of setting up your SCM tab to work with the Subversion SCM tool.