Fear the Bug Video Podcast (HD)

This Podcast covers duplicating items and copying and moving items to a different item type. Copying will create a different item type while creating a link back to the original item in the related items tab, and moving items will delete the original item from the database and create a new item. If you would want to make sure that all of the original information is maintained in the database, you could copy the item and then close or archive the original as opposed to moving the item.

The OnTime Eclipse Plugin brings your developers access to your OnTime database right into their Eclipse IDE. Because Eclipse is cross platform, it is a great solution for your developers regardless if they use Windows, Mac, or a Linux environment. This video covers setting up the plugin, and connecting to your OnTime Database, which is very simple for OnTime Now hosted customers as all that is needed is the link to your OnTime Website, and covers a few additional hints for connecting to your database if it is installed on your local environment.

OnTime supports VS 2005, 2008, and 2010 and allows you to view, add, and edit all of the items in your OnTime database all from a dockable window within Visual Studio. The Visual Studio Plug-in connects to your OnTime database in the same manner as the OnTime Windows client, supports source control management, and respects all security and workflow configurations.

This video discusses saving images along with items in OnTime, including pasting images directly from the clipboard. We also discuss adding images to large text fields and sending images in the body of email messages.

Incidents in OnTime have a special field for Escalation Level to use for Help Desk or Customer Support. Escalation levels are similar to other fields except they can be set to have different options on a per project basis, and they can be made so that they can only be promoted to the next level as opposed to skipping levels.

This Podcast covers using the Customers Tab to filter for items, emails, and worklogs. We also discuss adding, editing, and moving customers directly from the tab as well as functionality for grouping using custom Picklist fields for customers and customer contacts.

In this podcast we cover using Stored Procedures to build pick lists in OnTime. This is only an option for users where OnTime is installed in your environment as it requires direct modification to the database. Because this is relying upon values returned form a query it has the ability to hinder performance and you would want to ensue that the stored procedure does not create additional lag to return the values for the pick list

This podcast addresses configuring the different color coding options available in OnTime. Colors can be associated along with Priority, Status, Severity, and different Workflow Steps and then applied on the OnTime Main Grid or to your cards in the planning board.

In this video we discuss exporting and reporting Large Text Fields as HTML or plain text. We also cover some other advanced options for Large Text Fields in System Options.

This week's Fear the Bug covers in depth Large Text Fields within OnTime. Large Text Fields allow you to format text using a simple HTML editor, supporting lists, images, tables, links, bullets, and canned responses. Large Text fields can be added to Field Templates, but can also be added/removed from the Details pane at the bottom of the screen by going to Tools/System Options/Details Tab Settings.