List types are pick lists that are applied across all item types. By managing list types you can choose color coding schemes for Priority, Severity, and Status. You can also set up time units and work log entries under list types to ensure proper logging of hours.

In this week's video we look at getting started using OnTimeNow and signing up for a hosted trial. This podcast quickly goes over how to sign up for a hosted trial and create a database using sample data and start evaluating OnTime.

In this week's podcast we look at some of the ways that you can use OnTime for your customer support and help desk needs. This includes using customer support incidents, unique incident numbers, tiered support, and using customer information within the incident item type.

OnTime allows you to create custom email templates for your users and customers. This week we walk through an example of formatting your alerts and notifications.

Editing field labels and repurposing item types using OnTime helps your users to connect with your data easier.

There are two different methods of authentication in OnTime, and each method has different ways that it can take place. This week we'll discuss such authentication, along with Active Directory with Web and Customer Portal.

Security Roles control user's access to the OnTime database. This week we discuss Security Roles and how they are used with OnTime and how to attach them to users.

When users want their e-mail to integrate with OnTime, there are a couple settings to activate. This week's podcast covers those settings to help your e-mail send and receive properly through OnTime.

The Treeview Pane in OnTime allows for quick-filtering by Project, Release, User, and Customer...but there are other quick filters in the User and Customer tab that you may be unaware of. Check out this week's podcast on the Treeview Pane.

Do you ever want to create the same groups of items or folders multiple times? Some people call this “templates”, but in OnTime we refer to this functionality as “Detailed Copy”. This week we’ll show you how to create “template” groups of items that you can copy again and again.