Federal Fridays with ServiceNow (Government)

Employee wellness, a major priority even before the pandemic, is now widely considered inseparable from employee effectiveness and efficiency. During this session, we’ll examine how Federal agencies are using digital services to evolve their missions and support employee wellbeing. We will share examples, including a ServiceNow digital partnership with the Department of Defense to support suicide prevention and other sensitive areas of need.

Featured Speakers:
Kevin Brooks, Field CTO and Executive Strategist for Defense and National Security, ServiceNow
John Carbone, Deputy Director of the Civilian Force Management Directorate, U.S. Air Force
Andrea Goldstein, Acting Director, Force Resiliency, Department of the Navy

See video recording here: link to YouTube

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The business of building a more resilient Federal government is proceeding apace, as the nation assesses the pandemic’s lessons for ensuring that government works under any conditions. Join Federal agency leaders to explore what enhanced technology and expanding digitization mean for government business continuity – and how this continuity helps secure citizen and employee trust.

Featured Speakers:
Jonathan Alboum, Federal CTO, ServiceNowDonald
Remy, Deputy Secretary, Department of Veterans Affairs
John Tien, Deputy Secretary, Department of Homeland Security

See video recording here: link to YouTube 

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Cybersecurity is everyone’s responsibility, which means that Capitol Hill is taking a hard look at the role legislation can play in our collective defense. This bipartisan congressional panel will discuss what congressional action is needed to ensure a resilient, secure Federal government – from FedRAMP to FISMA, to other critical cyber considerations. It will also review cyber measures passed in the recent National Defense Authorization Act, such as the reauthorization of the National Computer Forensics Institute.

Featured Speakers:
Nichole Francis Reynolds, Vice President and Global Head of Government Relations, ServiceNowRep.
Mark Green, R-TN 7th District House of Representatives

See video recording here: link to YouTube 

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Delivering frictionless citizen services, enhancing workforce efficiency, and empowering secure innovation are all part of the Federal digital transformation agenda. What’s next? Join this session to recognize the substantial progress government innovators have made and discuss what agencies can prioritize to accelerate digital transformation and sustain innovation.

Featured Speakers:

• Dan Wallace, Area Vice President – Federal Civilian, ServiceNow
• Lauren Boas Hayes, Senior Advisor for Technology and Innovation, Cybersecurity and Infrastructure Security Agency
• Chris Brazier, Deputy IT Director (Acting), Defense Threat Reduction Agency
• Sean Brune, Chief Information Officer and Deputy Commissioner for Systems, Social Security Administration
• Kevin Corcoran, Principal, Deloitt
• Gary Novotny, Chief of Program Management Office, Central Intelligence Agency

See video recording here: link to YouTube

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Top priority for Federal leaders: Make government service delivery and operations more human and citizen-centric, taking direction from the President’s Management Agenda and the customer experience Executive Order. This means putting experience first and rearchitecting how work gets done. Agencies must improve all interactions, citizen AND employee, confirming the undeniable link between great citizen experiences and great employee experiences. This session will explore Total Experience (TX), a strategy that unites citizen and employee experiences across all service delivery channels to create the best possible outcomes.

Featured Speakers:
Arunkumar Iyer, Principal Executive Architect/Field CTO, ServiceNow
John Boerstler, Chief Veterans Experience Officer, Department of Veterans Affairs
Pamela Powers, Managing Director, KPMG Federal Consulting

See video recording here: link to YouTube

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A 30-year national security leader and former principal deputy director of national intelligence, Sue Gordon joined the 2023 ServiceNow Federal Forum program as this year’s keynote speaker. Being one of the most accomplished leaders in the history of national security, Sue Gordon has led at every level of the intelligence community with roles spanning numerous organizations and disciplines. Listen as Gordon provides an analysis on the future of national security, cyber security, and more.

Featured Speakers:
Sue Gordon, 30-Year National Security Leader, Former Principal Deputy Director of National Intelligence
Kevin Haverty, Vice Chairman, Global Public Sector, ServiceNow

See video recording here: link to YouTube

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ServiceNow and Federal innovators are partnering to change how government delivers on its mission. Join ServiceNow executives to discover how we’re accelerating digital transformation so government can better serve the American people.

Featured Speakers:
Steve Walters, Vice President, US Federal Sales, ServiceNow
Nick Tzitzon, Chief Strategy Officer, ServiceNow

See video recording here: link to YouTube 

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Join ServiceNow risk experts Matt Fisher and Hassan Javed as they discuss the evolution of risk management. Acknowledging that risk is becoming increasingly embedded in every facet of the work we do, Matt and Hassan point out how organizations are now looking for a complete, centralized, and simplified picture of risk in order to effectively meet objectives. Tune in as they share insights on how Government agencies can achieve this connected view and proactively manage risk.

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The President’s Management Agenda (PMA) aims to make every federal job a “good job.” It emphasizes employee engagement at a critical time when many Americans are interacting with government in new ways. It also challenges agency leaders to think differently about recruiting and retention, to look beyond the numbers and build a workforce that reflects the population it serves. In this program we explore the challenges and opportunities to transform the federal workforce and meet or exceed PMA workforce goals.

Appearing on this program with Mimi Geerges, Government Matters Thought Leadership Network:

• Gen. Larry Spencer, USAF (Ret.), Former Vice Chief of Staff, U.S. Air Force
• Kevin Brooks, Field CTO and Executive Strategist, Defense and National Security, ServiceNow
• Catherine Emerson, Chief Human Capital Officer, Department of Justice
• Jennifer Ackerman, Acting Chief Human Capital Officer, Department of the Interior
• Elias Hernandez, Chief Human Capital Officer, Small Business Administration

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Hear Matt Schmitt, Mission Account Manager, ServiceNow, and Dave McDonald, CIO – Plans and Programs, Naval Computer and Telecommunications Area Master Station, Pacific (NCTAMS PAC), as they explore how the command’s approach to modernization has been evolving to meet mission needs and mandates during the Defense One State of the Navy. McDonald will share how they are navigating the technological as well as culture aspects of modernization.

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