Have you ever received feedback that made you feel uneasy, misunderstood, or worse, disrespected? We’ve all been there and in today's episode, Yovanka, and Kirsten take you through the importance of feedback in client-salon relationships. The hosts share their personal experiences and valuable advice on how to interpret, manage, deliver, and reciprocate feedback effectively. They also delve into why clients might be hesitant to share their thoughts and suggest techniques for businesses to encourage feedback in a way that is concise, clear, and respectful. This is of particular importance to Yovanka and Kirsten as they highlight that the individuals behind any business are passionate and truly care about their work. 

In the spirit of total honesty and transparency, Yovanka and Kirsten turn their attention to setting boundaries when dealing with clients who may not be in a good space. They explore ways to protect your teams when they receive negative feedback, promoting a culture of growth and development in response to criticism.  They underscore the importance of investing in client acquisition and share tips on handling situations where a client may not be a good fit for the business. The episode takes an intriguing twist as the women break down the “Sh*t Sandwich Method' of giving feedback. This approach emphasizes focusing on the action rather than the person, and collaborative problem-solving. 

Finally, Yovanka and Kirsten touch on the fact that feedback isn’t always limited to professional relationships and is just as important in your personal life. They also explore the challenges and triumphs of hiring individuals to handle tasks beyond your expertise, and how this ties into creating a positive work culture. 

This episode is set to empower you to navigate the challenges of feedback within your client-salon relationships. So, get comfortable, tune in, and be prepared for a conversation that could redefine your approach to feedback. 

Want to learn more? Yovanka and Kirsten recommend “Dare to Lead” by Brene Brown, to help you with your leadership journey. Let them know if you enjoyed the book! https://www.instagram.com/theceostylistpodcast/#
Yovanka: https://www.instagram.com/yovankaloria/#
Kirsten: https://www.instagram.com/bdbgroup.aus/#