Note: This episode was originally released in December 2020.

Now vp of Operations Services, Ferdinand Heyde joined Starbucks in 2004 as a store manager. His career journey has spanned a variety of roles, including district manager and regional director. In 2016, he even had the opportunity to do a time-limited assignment supporting Store Development, where his combination of field knowledge and leadership skills helped him remove barriers for his new team. As this is a critical quality for every leader, today we dive into his approach on removing barriers.