Field Coach Experts Podcast

In this episode of The Field Coach Experts Podcast, host Jennifer Brannon sits down with Nick Patterson, Senior Guide Dog & Cultural Co-Founder of Hounds Town USA. Nick shares how participating in the Accelerator program helped transform Hounds Town’s coaching approach — leading to stronger franchisee satisfaction, deeper engagement, and long-term retention. Tune in to hear the real shifts that boosted trust across their system and how intentional coaching drives lasting results.

Thomas Scott, CEO of Home Run Franchises, joins Angela Coté to share how his team transformed franchisee support into a real driver of satisfaction and retention. From sky-high FBR scores to bold moves in coaching and culture, Thomas breaks down what’s working, what other franchisors are missing, and where the future of field support is headed.

Angela and Jennifer unpack one of franchising’s biggest blind spots — what happens to franchisee satisfaction after the initial ramp-up phase. Drawing from years of coaching experience, they reveal why support often fades once franchisees are “up and running,” how complacency creeps in, and the costly assumption that top performers don’t need coaching. The conversation dives into practical ways franchisors can reignite motivation, foster collaboration, and build transparent systems that sustain engagement and profitability over the long term. Listeners will walk away with actionable ideas to strengthen culture, measure satisfaction, and coach franchisees at every stage for lasting success.

Jennifer talks with AC Inc. advisor Linda Young about her work helping Happinest, a multi-brand franchise portfolio, build a coaching structure from the ground up. Linda shares how she assessed their support gaps, customized tools and processes, trained internal teams, and rolled out Strategic Growth Coaching across multiple systems. The conversation highlights the outcomes of stronger consistency, better franchisee engagement, and why implementation is the key to making coaching work at scale.

Jennifer sits down with Jordan Wood, Director of Franchise Success at Back Nine Golf, to share his journey from reactive support to building a coaching structure for long-term franchisee growth. Jordan reflects on his biggest takeaways from the Accelerator Program, what it’s been like to implement Strategic Growth Coaching with Abe, and the early wins he’s already seeing at Back Nine Golf. This episode highlights the difference between learning the framework and putting it into practice — and why franchisors can’t afford to wait to build coaching into their support model.

Angela sits down with Rob Flanagan of Hounds Town, known as the “king of culture,” to unpack why culture is the true driver of franchise success. From his early days as the first hire at Doc Popcorn to his current role at Hounds Town, Rob shares how intentional culture paired with Strategic Growth Coaching creates scalable systems that boost performance and accountability. Together, Angela and Rob explore the risks of relying on “vibes,” the mindset shifts leaders must make to move from consulting to coaching, and how a clear framework transforms both culture and results.

In this episode, Angela Cote and Jen Brannon explore the transformative impact of strategic growth coaching on franchisees. Learn how shifting from traditional operational support to a structured coaching framework can unlock hidden profitability and empower franchisees to become growth-minded business owners. Discover actionable insights and tools that can be customized to meet the unique needs of each franchisee, fostering engagement and long-term success. Whether you're a new or established brand, this episode offers valuable strategies to modernize your franchise business coaching and drive growth.

Why does it matter if your franchise business coaches are consulting instead of coaching? In this episode of The Field Coach Experts Podcast, Jennifer Brannon sits down with AC Inc. Advisor Paige Peavler to explore the big-picture impact of that shift. With experience across multiple franchise brands, Paige shares what happens when coaches stay stuck in firefighting mode, the benefits of true coaching, and how AC Inc.’s programs — from the Accelerator to Performance Groups — are helping brands build stronger, more independent franchisees.

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What happens when a franchise business coach shifts from giving all the answers to guiding franchisees toward their own solutions? In this episode of The Field Coach Experts Podcast, Jennifer Brannon talks with Kate Savransky of Prime IV about her journey through AC Inc.’s Accelerator Program. Kate shares how she moved her team from consulting mode to true coaching — and the powerful impact it’s had on her coaches, her franchisees, and the brand.

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Reactive, consulting-style support might feel helpful in the moment — but it leaves home office teams drained and franchisees stuck. In this episode of The Field Coach Experts Podcast, Angela Coté talks with Matt Lavinder, founder of New Again Houses, about how he moved beyond the ticketing-system mindset and built a culture of coaching instead. Matt shares what wasn’t working in his early days, the bold decision to hire for coaching DNA instead of franchising experience, and why he measures success by profitable, happy franchisees — not just unit count. Tune in to hear how one franchisor disrupted the default support model and what steps others can take to start making the same shift.

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