June 05, 2026

Field Data & Retail Intelligence: How Your Work Drives Client Decisions

22 minutes

This week on The Bridge, Heather Petrone and Jimmy Knight welcome two special guests: Jay Chandran, VP of Technology & Analytics, and Mike Gonzalez from Client Services, for a deep dive into why field data is one of the most valuable things a rep produces — and how it directly shapes what clients do next.

In this episode:

How one missed store report nearly stopped a 160-store project in its tracks

Real examples of clients changing product strategy based entirely on field reporting

What's coming with the new OpenSky platform update this summer

AI and automation — what it means for reps, and why you shouldn't be scared

Why accuracy and timeliness in your data entry matters more than you think

Quote of the episode: "You're not just completing a task. You're influencing what happens next." — Heather Petrone

...more