FinAi Podcast

Listen as Talkdesk's Rahul Kumar discusses how FIs can enhance customer retention through tech investment. 

 Listen as Envestnet D&A Group President Farouk Ferchichi discusses how financial institutions can harness data to create efficiencies in front- and back-end operations. 

Listen as BlueSnap’s CEO Ralph Dangelmaier discusses payments innovation, lessons learned from collapsed banks and the state of global payments rails today. 

Listen as Coherent Chief Executive John Brisco discusses data model risk and how AI will play a role in risk mitigation at financial institutions. 

Listen as CertifID CEO Tyler Adams discusses the growth of wire fraud through business email compromise and how automation can protect money movement. 

Listen as Zeta’s Gary Singh discusses how technology can provide transparency and solutions to create individualized loyalty program offerings.

The digital wallet market is saturated and has several established players, but this has not stopped new competitors from entering the space. 

Despite being one of the late arrivals to the space, Paze, a digital wallet being launched by a consortium of banks, including U.S. Bank, Truist, JPMorgan Chase and PNC, is coming to market in Q3, Peter Galvin, chief growth officer at payments fintech NMI told Bank Automation News in this episode of “The Buzz” podcast. 

Listen as Creatio Chief Growth Officer Andie Dovgan discusses how no-code solutions help smaller FIs achieve digitalization to compete with larger institutions. 

Generative AI has beneficial uses for financial institutions, but fraudsters have taken note, employing the technology to create thousands of fake identities. 

The emergence of generative AI has made rooting out fake users even more challenging for financial institutions (FIs), with cybercriminals harnessing it to deepfake a person’s appearance or replicate their speaking voice, Ajay Amlani, senior vice president and head of the Americas at biometric security company iProov, tells Bank Automation News in this episode of “The Buzz” podcast.  

Bridging the gap between customer experience and digital transformation is critical for financial institutions (FIs) to ensure customers stay engaged.  

Providing customers with options on transactions like automatic bill payments are just one way for banks to assure consumers that financial decisions are their own and making certain they are not blindsided, Shane Berry, head of customer experience (CX) at San Francisco-based card issuer Mission Lane, tells Bank Automation News in this episode of “The Buzz” podcast.