Debt collection is a challenge that all companies face. For those working directly for collections companies, it’s especially tough. That’s where Tony Kelly comes in. He’s an expert in digital debt collections, co-founder of Expert Revenue Systems (XRS - a collection specialist that provides software and service solutions to countries throughout Europe and North America) and GBS partner on our Rocket Collector solution. Jay Malcolm, GBS Fintech Senior Account Executive, joins Tony here to discuss the challenges all collections companies are facing today, the technology available to assist them, and what the industry will look like in the coming decade.