GUEST: Advocate John Simpson – FAIS Ombud

Complaints against financial advisers and insurers are rising and funeral policies top the list. The latest FAIS Ombud Annual Report shows a sharp increase in consumer complaints, but there’s also good news: more financial service providers are resolving disputes directly with clients before they even reach the Ombud’s Office.

Advocate John Simpson unpacks the numbers behind the surge, the progress made in fast-tracking dispute resolution, and what the new FAIS rules mean for both consumers and financial service providers. Kaya FM