Too often, caregivers are ill-equipped to address the needs of persons living with dementia, especially those related to behavioral health. In this episode we are sharing with you a presentation held at the 2020 Consumer Voice Virtual Conference. Listen as we explore strategies, effective treatments, and support for residents and families who often need help understanding their rights and how to get good care. The speakers of this presentation are Kelly Bagby of AARP Foundation and Sue Renz, Practice Associate Professor at the University of Pennsylvania School of Nursing. To view the slides mentioned in the presentation visit theconsumervoice.org/pursingquality.