Financial services firms are increasingly striving to hit that sweet spot between security and usability, giving a seamless user experience (UX) while protecting them from harm online.

As we all spend more time at home during the pandemic - rather than in the office or visiting a bank branch - it becomes all the more important to get the amount of friction right. More than anything, it's crucial to acquire and keep customers, who are looking for quick sign-up, easy everyday authentication and confidence in how safe their money is.

This podcast features a conversation with Paul Jones from HID Global's new Consumer Authentication business unit. We discuss what goes on behind the shiny mobile app, how banks sometimes trump governments in terms of identity trust and what's next in Know Your Customer tech.