Maggie Dobbs is a trained city planner (Rutgers) who spent a decade writing comprehensive plans across Montgomery County before stepping into her current role as Borough Manager of Narberth, Pennsylvania, a half-square-mile community tucked inside Lower Merion Township just outside of Philadelphia. She arrived after a period of leadership turnover. What she found was not a small job. It was a dense one.

Host Brandon Ford and co-host Nancy Hess have a wide ranging conversation with Maggie that moves through the real experience of borough management: the math of running a full municipal government — police, public works, library, eleven miles of road — with fifteen people and a fraction of a township’s budget; the intimacy that makes boroughs special and the same intimacy that makes criticism land close to the heart; and the reality that wearing every hat in the building demands more knowledge, not less, than specializing in a larger organization.

Maggie is candid about walking into a community that had cycled through five managers in four years, what it took to steady that ship, and why her focus is on building standard operating procedures so the day-to-day can run itself. Along the way, the crew explores Narberth’s housing story — how a historically working-class rail town became the highest median sales price in Montgomery County — and what that shift means for a community once referred to as “Mayberry,” still sorting out who it is.

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“My job gets in the way of me doing my job.”— Maggie Dobbs — on the borough manager’s capacity problem“Your hats are wearing hats. It’s a lot.”— Maggie Dobbs — on generalist demands in a small-staff borough
"If I had a campaign slogan, it would be policy and procedure. My big push has been standard operating procedures. I want to think less about the day-to-day. I want the day-to-day to essentially run itself because we've already figured it out. I don't want to have to answer questions I've answered again." — Maggie Dobbs, on her first-year management strategy

🔥 Hot Takes

Five Realities Before You Take the Seat

1. Your job will crowd out your job. Protect space for strategic work.
2. SOPs are not paperwork. They are oxygen.
3. Fill your blind spots early. Pride is expensive.
4. Proactive information reduces political friction.
5. Borough leadership is not smaller. It’s closer.

Timestamps

0:00 – Introducing Maggie and Narberth

1:18 – The “donut hole” geography inside Lower Merion

2:09 – Maggie’s path: NJ Dept. of Agriculture → Rutgers → Planning

3:30 – Montgomery County Planning Commission & contract planning model

5:49 – Writing four comprehensive plans; interviewing hundreds

8:12 – Planners as connectors in local government

9:36 – Being tapped for the manager role

10:01 – First-year lessons; “90% of the day is listening”

12:36 – Compliance vs. innovation — the Venn diagram problem

13:20 – Shared services with Lower Merion

17:45 – Joint traffic study collaboration

21:29 – Pennsylvania’s “nugget” borough system

24:02 – Borough vs. township — professional fit

27:08 – Narberth staffing reality (4 admin, 6 police, 5 public works)

30:00 – Affordable housing question

31:05 – Narberth’s housing transformation

36:10 – Generalist vs. specialist municipal structures

40:47 – SOPs, website overhaul, proactive communication

42:00 – Five managers in four years — rebuilding trust

44:34 – The lunch that changed her mind

49:57 – Finance gaps & building a support network

52:27 – Who thrives in borough leadership?

54:31 – Closing reflections