Power outages, slow internet, ransomware, and many other scenarios cause a finger to get pointed at someone.  I know I have had a few fingers pointed at me and I know that I have also done my own share of finger pointing.  In recent discussions with other MSPs I came to the following conclusion... Finger Pointing doesn't help!  

Eric Hanson of Inland Productivity and I sit down to discuss ways to reduce the finger pointing during crisis to get the client back online and working as quickly as possible.