S1 E22: Improving Member Communications: Trust, Empathy and Innovation Pave the Way to Better Stars

How can health plans improve their member satisfaction ratings? How can they better communicate with members and reduce member abrasion? What innovations and best practices should they be using to address members’ SDOH needs and connect with our nation’s most vulnerable and underserved populations?

Host Beth Friedman talks to Dan McDonald, CEO at 86Borders, a member engagement and health action company that identifies, aggregates, and applies data insights to build trusted member relationships and improve Star ratings for health plans.

Tune in to hear how McDonald and his team at 86Borders use a personalized, member-first approach. Their efforts drive stronger member engagement, deliver higher levels of member satisfaction, and result in better care outcomes.

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