In the age of innovation, it is now more important than ever to find technology solutions at every financial level.  David Reiling, CEO of Sunrise Bank, explains how they built a strategy on inclusivity and underserved populations, where customer driven innovation powered their rapid growth and when the community succeeds, banking succeeds.

David Reiling:

David Reiling is a social entrepreneur, who is an innovator in community development finance and financial inclusion. He is the Chief Executive Officer of Sunrise Banks and has been in the community development banking industry for more than 25 years. Under David’s leadership, Sunrise Banks became the first Minnesota bank certified as a Community Development Financial Institution (CDFI), a certified B-Corp, a legal Benefit Corporation, and a member of the Global Alliance of Banking on Values.

Sunrise has grown its assets and social and environmental impact tenfold since David’s arrival in 1995. Sunrise’s total assets exceed $1.4 billion and is ranked by B Lab as one of the best banks in the world for positive social and environmental impact. Sunrise executes a two-fold strategy under one mission: to be The Most Innovative Bank Empowering Financial Wellness. As a place-based community development bank, it serves the urban core of Minneapolis and St. Paul, Minnesota. As a people-focused financial institution, Sunrise partners with values-aligned financial technology firms to provide better access to convenient, easy-to-use, and fairly-priced financial services globally.

Colleagues call David creative, entrepreneurial, and innovative. Employees say he walks the talk of a values-driven leader. His love for travel blends naturally into his work as he gains lessons from the road to inspire his team and position the enterprise to thrive and relentlessly cultivate innovative ideas. Today, you can find David engaged with the cutting edge of fintech, financial wellness, and responsible innovation.

David is currently a board member of the Entrepreneur’s Organization of Minnesota and the Community Development Bankers Association. He is immediate past-Chair of the Consumer Financial Protection Bureau’s Community Bank Advisory Board. David has been recognized by Minneapolis-St. Paul Business Journal as a Most Admired CEO and by Ernst & Young as Entrepreneur of the Year. Trust Across America named him Most Trusted CEO for five years running and recently gave him their Lifetime Achievement Award.

David is a graduate of the University of San Diego and the University of Wisconsin Graduate School of Banking. He is an avid surfer, bicyclist, and traveler. David and his wife live in Minneapolis and enjoy watching their three children forge their own paths.

Produced by Natalie Robson, Producer, Provoke.fm

Michelle Tinsley isn't so ready to kiss the bank branch goodbye.   As an expert in retail digital transformation, she thinks that the personal will become more valuable, not less, as technology continues to become an greater part of our environments.   Branches are using a combination of creating co-working spaces and mixed environments to change the experience.  It will go far beyond putting a coffee shop in the lobby though.   The same augmented reality that will empower consumers will change the nature of branches and how they will be of real service.

Michelle Tinsley:

Technologist. Angel Investor. Board Member (of a $9B company). These are just a few of Michelle Tinsley’s “titles.” And Founder of Tinsley Retail Insights. After 26 years at Intel in technology, payments, finance, strategy, and sales capacities, Tinsley has built a reputation as a leader in retail digital transformation.

During her last six years at Intel, and following 14 years of IOT (Internet of Things) and embedded technology responsibilities, Tinsley focused on transforming retail workloads from traditional POS devices to Mobile. She created a $100M revenue stream within four years. As the Intel liaison to the Electronic Transactions Association (ETA), Tinsley led research on the impact of IOT on Payments, spoke at numerous conferences about IOT and security, and met with U.S. congressional delegates to help shape public policy on payments.

Tinsley serves on the Board of Directors of QuikTrip, a popular convenience store chain with 760 locations, and on the board of WNET, a non-profit dedicated to increasing the number of women in the payments industry.

 

Produced by Rachel Morrissey, Senior Producer, Provoke Media

YOU'VE BEEN HACKED.   Three words no  financial institution wants to hear.  Financial losses that might not be covered depending on whose at fault.  Answering to angry customers and regulators.  How do you guarantee that it won't happen again.

Michiel Prins is a professional hacker, but instead of exploiting vulnerabilities, he is alerting companies to their vulnerabilities.   Michiel and his friends started coding as a kid, and began writing software programs as a teen.  As he progressed, he realized that software code almost always has minor mistakes- mistakes that can lead to security vulnerabilities.   He and his friends made a game of finding the mistakes.  They would then attempt to warn the companies.

Bio:

Michiel Prins tries to make the internet safer one bounty at a time. All kidding aside, he has helped many organizations ranging from mid-sized companies to large enterprises and governments build out vulnerability disclosure processes and formalize bug bounty programs. Through HackerOne,  he has  been fortunate to work with organizations like Uber, Slack, Lufthansa, U.S. Department of Defense, General Motors and many others. He is passionate about Hacker-Powered Security. So if you see him speak publicly, you will hear him talk about the power of tapping hackers to improve the security of your software through vulnerability disclosure and bug bounty programs.

 

Produced by Rachel Morrissey, Senior Producer, Provoke Media

Jake Tyler wants you to control your money with the ease that you ask Alexa for the weather or Siri for the best ramen in town.   He and his partners have built Finn.ai.   Think Siri, or Google, but for banking.

So, why not use Siri or Google?   Finn.ai works exclusively with banks so it can truly access the data that the bank has.  It also increases the usability and improves the experience of the banks app.  Finn.ai's natural voice recognition program has been trained in over a 1000 questions that have to do with your money, your accounts, your credit, all in an effort to help you.

AI could be the best kind of personal financial manager to bring professional, nonjudgmental service to those that need the service most.  Because AI has no judgement, humans can be more frank about their decisions with AI.  This helps eliminate a lot of the shame around money and financial decision making that can paralyze those who need the help most.

Jake and his team don't want to disrupt your financial lives.  They want to enhance it.  They want to help banking institutions refocus to help the customer.   It is one example of how AI could be used to refocus life on humans over numbers.

Bio:

Jake Tyler is the CEO of Finn.AI (formerly PAYSO).  He is the  1st employee & Director @ Brook Intelligence, a London based start-up providing outsourced secondary research to large law and accounting firms. In between start-ups I worked as a Strategy Consultant @ PMSI in London, mostly in M&A advisory.

 

Produced by Rachel Morrissey, Senior Producer, Provoke Media

Michael Diamond, SVP and GM of Payments at Mitek Systems, wants you to know he is from Wisconsin. He is not some soft beach dweller.  And that background has given him the resilience, grit, and character to close deals in Silicon Valley.

Mitek provides a lot of the background technology for identity in Mobile channels.   If you want a pedigree- remember the Progressive Insurance commercial where Flo tells about getting an Auto Insurance quote with just a pic of your driver's license?   Mitek software enabled that.

Michael thinks that banks should be focusing on encouraging customer adoption of mobile integrated services rather than getting too enamored with new toys like AI bots.  Making sure you take the route you need to take, and fostering customer adoption at the same time can be critical to not losing your business as you prepare for the future.

BIO:

Michael Diamond is a proven business leader with an entrepreneurial spirit and a strong track record for leading organizations in fast paced environments where ambiguity and market change are constants. He has over 20 years of experience building, motivating and growing business teams in software companies with particular emphasis in sales, business development, professional services and any related teams that touch products, markets, and customers. His career has been focused largely on #fintech, #mobile, and #analytics software.

He has extensive experience in B2B, B2C, on-premise, SaaS, and mobile products. His strength and passion is leading organizations: identifying market opportunities, developing strategic plans, building teams, creating winning cultures, developing talent, executing on objectives and growing the business.  He has led high-performing teams in war zones (both actual and metaphorical) and have a wealth of career experience to draw from which circumvent common mistakes.

He is endlessly curious and loves to learn. He reads voraciously and enjoys writing and public speaking, particularly about his passions:  leadership and innovation.  His blog is at www.michaeldiamond.com.

For more information , stop by the About Me page.

 

Produced by Rachel Morrissey, Senior Producer, Provoke Media

There is nothing like being stuck in a foreign country without your wallet to make mobile payments vividly imperative.

Elise Moussa founded Snapay to solve the problem of in store mobile payments.  To do that, she needed to make the process as painless for the merchants as it would be for the customer.   She saw that the hardware and cost to a merchant was too large a barrier, and hence was a barrier to the customer too.    So, she phoned an engineer friend, told him to drop everything, and together they created Snapay.

Snapay is a mobile payments platform that is using cryptocurrency to serve the underbanked.  It has a large European bank as a banking partner.   And it is an easy download for both the merchant and the customer, who can both put in their bank account information, and use the app almost immediately.

Snapay is issuing an ICO today to allow a more democratic process in fundraising and allow her loyal customers to participate in the venture funding.

Let's hope Elise's next eureka moment isn't as painful as the last one!

 

Produced by Rachel Morrissey, Senior Producer, Provoke Media

The only constant is change.  And the only sure thing is disruption.  Which is why Mike Laven doesn't think of it as disruptive at all, but as part of the natural evolution of the world, constantly making things work faster.   Maybe he got that insight from his mother, who at 93, was still the greatest person he knew.

Mike Laven, CEO of Currency Cloud,  claims not to be Utopian, but he is obviously working at making money work better for everyone.

 

Produced by Rachel Morrissey, Senior Producer, Provoke Media

Fintech- The new tech that is being developed to enhance financial services.

Sandhog: member of elite team of tunnel and foundation builders who make it so we can travel swiftly and safely on bridges and tunnels.

Financial services is undergoing a massive infrastructure overhaul. As money can now move faster and cheaper, it also needs to move safer. At Marqeta, Dave led his team to recreate the payment foundations that other fintech innovators can build on.    And that is why I am giving Dave Matter, the Chief Product Officer at Marqeta, the title of Fintech Sandhog.

 

Produced by Rachel Morrissey, Senior Producer, Provoke Media

Noah Breslow has spent a decade in the fintech trenches and if you ask him about disruption, he rolls his eyes.  He is really over the term disruptive.  He thinks that is just a synonym for life.   But it doesn't change the fact that he has been part of a business inciting change for his entire career.   And when it comes to the changes in lending markets and products, he has had a front seat to the entire landscape shifting.

 

Produced by Rachel Morrissey, Senior Producer, Provoke Media

Travis Dulaney is a payments guru.  Founder and CEO/CTO of Push Payments, he has over 20 years of experience working in payments and has been on the forefront of the digitalization of money.  His list of professional accomplishments include serving on the Fed's Faster Payments Task Force that recently gave guidelines to update the entire US system of payments, and designed and developed a CRM chargeback system to which interfaced with Visa / MasterCard while enforcing Reg E regulations for call contact center disputes.    Whether deep in the code or in the boardroom he is perfectly at home.

 

Produced by Rachel Morrissey, Senior Producer, Provoke Media