In this episode of AMP Up Your Digital Marketing, Glenn Gaudet speaks with Kira Mondrus, SVP of Global Marketing at Tricentis. They sit down to discuss the benefits of perpetual demand generation marketing and how it can help grow your business. You’ll learn:
* Traditional campaign-based marketing is stymied by its need to find customers at just the right time.
* Perpetual demand generation, instead, engages prospects with ongoing messaging that allows them to find you when they need your product.
* Perpetual demand generation requires a heavy lift at first in the way of audience research, content creation, and brand advocacy, but the ongoing load is much lighter than with campaign-based marketing.
The traditional approach to marketing has a major flaw: It’s time-dependent. You can get the best message in front of the perfect customer, but if it’s not at the right time, your effort is wasted.
“You could be running a promotion on a tire sale, but if somebody doesn’t have a flat tire, they have absolutely no reason to engage with you for your discount tires,” explains Kira Mondrus, SVP Global Marketing at Tricentis, a continuous testing platform for software providers.
But what if you could be there every time your customer has a question about tires? Surely, you’d be top of mind when they have the key question: Where can I replace my flat tire?
This ongoing engagement with the customer is called “perpetual demand generation.” Kira joined the AMP Up Your Digital Marketing podcast to talk about how she implemented perpetual at her previous company and how she and her team at Tricentis apply the strategy for a buyer-centric approach to marketing.
What Is Perpetual Demand Generation?
Compare perpetual demand generation to the traditional campaign-based approach to marketing. Campaigns are time-bound and, often, focused more on what the brand wants to say than on what the customer wants to hear.
“What happens when your Q1 campaign is over?” Kira asks. “If they’re looking for that particular answer in Q2, they’re not going to find you.”
With perpetual, you instead start with the personas you want to engage. “It all starts with persona and really having an acute understanding of who it is that you are selling to,” says Kira.
To identify personas, consider the following:
* Their pain points
* Interests and questions during the buyer journey
Then, examine how those pain points are addressed.
The deliverables to address the pains are the kinds of marketing you’re familiar with: things like content, events, display advertising, and digital marketing. Demand gen activities such as content, events, interactive campaigns, and direct response targeting bring in the leads that need to be sifted through and nurtured.
In the lead nurturing process, you can score, automate, measure, and reroute leads to qualify their status as a qualified opportunity for sales. Sales will then engage, qualify, negotiate, and ideally win the business.
But sometimes those leads are not quite ready, at which point an opportunity is delayed and possibly even returned to marketing. This is all part of an overall perpetual demand generation process.
Campaigns are the way marketing is taught, and the concept is ingrained in the work — but the industry has evolved, as it always has.
Kira says, “It will take time to think of perpetual as the new norm, the same way that it took time to think about automation as a must-...