Justin Zakia and I discuss the importance of engaging staff to avoid costly turnover and to improve productivity and revenue

I am joined by Adrian Williams to discuss Emotional Intelligence and the wellness journey.

Tim Goetz joins me to discuss the impact on our families and society from the high cost of healthcare, education and daycare.

Marty DeSilva and I discuss ageism’s impact I’m the workplace and some practical solutions to address it.

Dr. Kaminski joins me to discuss the challenges physicians face providing excellent healthcare, including the EMR, the Fee for Service Model, medical school debt and physician burnout and depression. Finally, we review opportunities for the future to drive the patient-centric model.

Dr. Sara Pappa joins me to discuss how to identify signs of a toxic work environment, the effects on the organization's bottom line and tips for survival.

In this episode I discuss the criteria for excellent customer service with David Stahl. We share personal stories and examples of both good and bad customer service experiences. Finally, we opine how process and systems drive excellence.

This episode Marty DeSilva, Leadership Coach, joins me to discuss the current challenges of the performance evaluation process and the future trends that could reshape it for the better.

Special guest Marc Bergman joins me to discuss the three criteria for a successful improvement project; Metrics and a Measurement System, Process pain that is impactful, and no-known solution has been identified.