Do you know you can give your customers an excellent experience consistently? But this will be a result of certain deliberate actions on your part. Consistent excellence does not just happen,learn more about how to make it happen in this episode.

As a business owner what exactly are you offering to your customers? To answer this question you must think beyond the features of your product or your service processes. In today's episode you will learn how to properly assess what you are offering to customers and also how to start offering what will REALLY satisfy your customers.

How does Theory Y and Theory X as propounded by McGregor affect the performance of your employees? Those two theories have been applied by Managers for decades to manage their team, but there is something more you need to know about them. On this episode you will learn how to rightly appropriate this management theories to effectively manage your staff.

It is easier to lead others and tell them what to do, but it is a lot harder to lead yourself, and that's where leadership actually begins. This episode teaches more on that

What do you understand by the term leadership? Many people's perspective of leadership is gotten from their culture or leadership role models, but there is a right perspective to Leadership. This podcast teaches more on this

Your success as an entrepreneur largely depends on the productivity of your team. So how can you make your staff productive in such a way that you consistently see desired results? In today's episode I share with you 3 major steps to do that.

Listening is about the most required skill for a leader, but unfortunately many of them lack this skill and are not really desiring it. You can make a difference by improving your listening with tips from this episode

Many business leaders need to listen more and assume less. Assumption, which is a very low form of knowledge has led to so many marketing and leadership errors. In this episode you will learn how to replace assumptions with the right knowledge through effective listen

How do you wow your customers and give them a memorable experience? What is your company's approach to providing excellent customer experience? In this episode I share with you an approach that will ALWAYS work. Check it out.

The reason you are not getting leads from your adverts and sales messages may not be because your product is not appealing or you are communicating to the wrong audience, infact your messages may be getting to your target audience, but something critical may be missing. Listen to today's episode for the missing link in your message and how to address it.