Fitness Business Podcast: Leadership, Innovation, and Profit

Bill Flynn has more than thirty years of experience working for, and advising, hundreds of companies, including startups, where he has a long track record of success.

He's had five successful outcomes, two IPOs, and seven acquisitions, including a turnaround during the 2008 financial crisis.

He is a sought-after speaker for Vistage, YPO, and well-known business conferences. Bill is also a multi-certified growth coach, is Certified with Distinction in the Foundations of NeuroLeadership and is a Certified Predictive Index Partner.

His upcoming book Further, Faster - The Vital Few Steps that Take the Guesswork out of Growth is due out in March 2020.

Ben Midgley is the Chief Executive Officer & Founding Partner Crunch Franchising,

Ben is a 27 year veteran of the fitness industry and the only person in the industry to serve as the CEO and President of the 2 largest and fastest growing full size high value low price franchisees.

Ben has led the growth of Crunch Franchising from concept to one of the largest and fastest growing companies in the industry and is regularly featured in prominent business publications and programming.

He co-Authored - with his father - the book, Golden Circle Secrets, and on release it reached the #1 ranking on Amazon.com for Sales Management and Customer Service books. He is also a contributing writer to Forbes.com.

Robert Jackson is a Bay Area native, Founder and CEO of Forma Gym, a Club Industry top 100 club, and is the creator of Fitness BI. Serving more than 1800 health club locations in the US and Canada, Fitness BI is the Business Intelligence platform of choice for top brands including, Crunch Fitness, Retro Fitness, Golds Gym, Planet Fitness, Chuze, EOS Fitness and many more. Recently named one of the Bay Area's 40 people under the age of 40, Jackson personally works with many top operators to uncover hidden insights and bring to life stories found within millions of rows of data.

Emma Barry consults to the fastest-growing segments in the sector: boutique studios, budget clubs, digital workouts and fit-tech start-ups and Tracy Minnoch -Nuku has grown up in the fitness industry, from starting as an 18-year old "aerobics" teacher through to managing personal training and group training teams in New Zealand.

In this episode they join us to discuss 3 key metrics we should improve around customer service, Action steps to achieve the result for each metric, Tips to remain focused on your New Years customer service resolution

Ken Weichert, better known as "SGT Ken" is an award-winning international speaker, six-time US Army Soldier of the Year, Master Fitness Trainer, Master Resilience Trainer, Counterintelligence Agent and decorated combat veteran.

Ken is a Certified Speaking Professional, a member of the National Speakers Association, and a graduate of the John C. Maxwell Coach, Teacher, Trainer and Speaker Course.

He is a multi award winner including IDEA WORLD 2016 Fitness Instructor of the Year and CanFitPro 2017 International Presenter of the Year amongst his many recognitions.

Jaquie Scammell is Australia's leading customer service expert, helping create a service mindset to those seeking growth in their organisations and themselves.

In 2013 she launched her own business following a diverse career with over 20 years of leadership experience in public, private and not for profit sectors.

Jaquie has worked with the McDonalds franchise system as well as major sports and entertainment venues such as Wembley National Stadium (UK), Emirates Stadium (UK) and the Australian Open Grand Slam. She authored the book, Creating a Customer Service Mindset and is a regular blogger, offering practical tools, resources and a set of Mindsets to help leaders transform their own behaviours and service habits to help them teach others.

Dr Paul Bedford has over 20 years experience working in the fitness industry, including roles as a gym instructor, personal trainer, fitness manager and club manager. He has a master's degree in exercise and health behaviours, and a PhD from the London Sports Institute. The aim of his PhD research was to identify interventions in a gym environment to increase adherence. The study increased average participation from 6 months to 13 months. He then went onto develop a training programme to assist retention that has now been delivered to 25 operators, involving nearly 93 facilities.

Verne Harnish is founder of the world-renowned Entrepreneurs' Organization (EO), with over 14,000 members worldwide, and chaired for fifteen years EO's premiere CEO program, the "Birthing of Giants" held at MIT, a program in which he still teaches today.

Founder and CEO of Scaling Up, a global executive education and coaching company with over 180 partners on six continents, Verne has spent the past three decades helping companies scaleup.

Jose Teixeira is the Head of Customer Experience at SC Fitness in Portugal.

Jose was a professional athlete in beach volleyball and studied a degree in Sports and Physical Education, before joining Solinca in 2004.

He worked as a sales consultant, club manager, area manager, operations director and now head of customer experience for the group, overseeing the Fitness Project, innovation and data.

Jose is an amazing expert in the area of customer experience and incredibly passionate about sharing his knowledge to help others, if you are heading to IHRSA 2020, then go along to his session called - Creating Loyal Customers.