John and Scott discuss what a Managed Services provider provides.
75:1 Ratio for users to IT personnel
Part time help desk just doesn't work. No one who is good at they do is going to work part time in IT.
Anti-Virus
Patching software
Monitor event logs
Remote support
User remote desktop
License compliance
Hardware control - lock down USB, optical drives, etc.
Enforce encryption
Content filtering - by device, by role, application blocking, web filtering