What if I told you that your business is hemorrhaging money every single day through simple system gaps you don't even realize exist?

As a CODA (Child of Deaf Adults), I've witnessed firsthand how businesses lose deaf customers through communication barriers they never track. At Starbucks with my mother, I saw a perfect example - they called her name for pickup, but she couldn't hear it. One simple gap that could cost thousands in lost customers and negative word-of-mouth.

In this episode of 5 in 5, I'm revealing the exact hidden costs that are draining your profits:

• How to calculate lost transaction value from communication barriers
• Why negative word-of-mouth in the deaf community costs exponentially more
• The replacement costs when deaf talent leaves due to accessibility barriers
• Legal and compliance risks that could devastate your bottom line
• How competitors gain market share while you lose deaf customers

This isn't just about serving the deaf community - it's about stopping profit leaks that most businesses never even measure.

Ready to eliminate these hidden costs and build visibility leadership? Join The Visible Leader Workshop: www.signingstarr.com/visibleleader

CONNECT WITH STARR:

Website: www.signingstarr.com

LinkedIn: www.linkedin.com/in/starrclinton/

Instagram: @signingstarr

#VisibilityLeadership #HiddenCosts #DeafCustomers #CODALeadership #BusinessProfits #AccessibilityROI #CustomerRetention

Thanks for listening to 5 in 5 by Signing Starr. For more actionable tips and to stay connected, subscribe to the podcast and follow us on

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Visit our website at www.signingstarr.com to learn how to make your business more accessible and inclusive. Together, we can create a more inclusive world—one step at a time.”

Episode 2: Why Accessibility is Your Secret Growth Strategy

Release Date: August 1, 2025

Duration: 5 minutes

In This Episode:

Transform your mindset about accessibility from compliance burden to competitive advantage. Learn 5 strategies that turn inclusive design into innovation drivers and revenue generators, inspired by real success stories like Apple Fitness+.

The 5 Tips:

1. Reframe Accessibility as Innovation Driver - Turn accommodations into universal improvements that expand market reach
2. Mine Accommodation Requests for Market Intelligence - Use requests as free market research for unmet customer needs
3. Build Accessibility into Your Innovation Process - Include constraints from day one to drive breakthrough creativity
4. Measure the Multiplier Effect - Track how accessibility improvements benefit your entire customer base
5. Position Accessibility as Competitive Differentiation - Use inclusive design for brand positioning while competitors focus on compliance

Key Takeaway:

Accessibility isn't about serving a small segment - it's about unlocking potential that transforms your entire customer experience and creates sustainable competitive advantages.

Ready to Go Deeper?

Join The Visible Leader Workshop and discover how to build confidence in visibility while creating truly inclusive environments. www.signingstarr.com/visibleleader

Connect with Starr:

• Website: www.signingstarr.com
• LinkedIn: www.linkedin.com/in/starrclinton/
• Instagram: @signingstarr

#VisibilityLeadership #AccessibilityInclusion #CODALeadership #CorporateInclusion

Thanks for listening to 5 in 5 by Signing Starr. For more actionable tips and to stay connected, subscribe to the podcast and follow us on

Facebook
Instagram
Threads
Youtube
TikTok
LinkedIn

Visit our website at www.signingstarr.com to learn how to make your business more accessible and inclusive. Together, we can create a more inclusive world—one step at a time.”

Release Date: July 25, 2025

Duration: 5 minutes

In This Episode:
Discover the massive untapped market of 38 million Americans with hearing loss and learn 5 strategic approaches to capture this overlooked customer segment. Perfect for corporate leaders ready to expand their market reach and drive inclusive growth.

The 5 Tips:

1. Recognize the Massive Hidden Market - 38 million Americans represent 1 in 7 people with significant purchasing power
2. Audit Your Accessibility Barriers - Identify customer journey gaps that lose millions of potential customers daily
3. Start with Simple Visual Solutions - Implement cost-effective changes that immediately open doors to new customers
4. Train Your Team on Deaf Awareness - Develop basic communication skills that create loyal customers from untapped markets
5. Partner with Deaf Community Leaders - Build authentic relationships that drive real results and lasting loyalty

Key Takeaway:
The deaf and hard of hearing community represents a 38 million-person market with significant purchasing power that most businesses completely ignore - making it a massive opportunity for leaders bold enough to act first.

Ready to Go Deeper?
Join The Visible Leader Workshop and discover how to build confidence in visibility while creating truly inclusive environments. [Workshop Link]

Connect with Starr:

• Website: www.signingstarr.com
• LinkedIn: www.linkedin.com/in/starrclinton/
• Instagram: @signingstarr

#VisibilityLeadership #AccessibilityInclusion #CODALeadership #CorporateInclusion

Thanks for listening to 5 in 5 by Signing Starr. For more actionable tips and to stay connected, subscribe to the podcast and follow us on

Facebook
Instagram
Threads
Youtube
TikTok
LinkedIn

Visit our website at www.signingstarr.com to learn how to make your business more accessible and inclusive. Together, we can create a more inclusive world—one step at a time.”

Five in Five: Redefining Visibility in Five Minutes

In this introductory episode, Starr Clinton presents the 'five and five' podcast dedicated to making accessibility the standard, not the exception. As a child of a deaf adult (coda), Star shares her experiences and offers five actionable strategies every Friday at 5 PM to help leaders build truly inclusive organizations. The podcast is designed for leaders who prioritize accessibility and inclusion, following a 'what, why, and how' framework for practical implementation. Join Starr to transform your organization's approach and turn inclusion into its DNA.

00:00 Welcome to Five and Five: The Visibility Podcast
00:09 The Importance of Visibility
00:46 Podcast Structure and Methodology
01:13 Join Us Every Friday
01:21 Conclusion: Creating Lasting Change

Thanks for listening to 5 in 5 by Signing Starr. For more actionable tips and to stay connected, subscribe to the podcast and follow us on

Facebook
Instagram
Threads
Youtube
TikTok
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Visit our website at www.signingstarr.com to learn how to make your business more accessible and inclusive. Together, we can create a more inclusive world—one step at a time.”