I have been a curmudgeon most of my life. Fortunately, I have changed to a sunnier disposition in recent years. One critical component of that change was the development of the skill of active listening, the topic of today’s podcast.

Going from crusty to collegial takes time. You have to work on active listening to become more empathetic. Developing the skill of active listening has helped me change from grumpy to gracious.

Today's podcast reveals five secrets to active listening. It also discusses Charles Duhigg's Supercommunicators and Chris Voss's Never Split the Difference. To read the associated blog, click this link.