As leaders we often spend a great deal of time working with individuals or resources to improve outcomes we desire. But this can lead to getting "wrapped around the axle" or worse, "caught in the whirlwind."

When is it better to step back and fix the system or culture as opposed to tinkering with the bits and pieces?

This episode dives deeply into this question and helps leaders understand when they have a people or resource problem and when they have a systems and process problem, and how to deal with each.