In part three of the Mission Critical Cloud mini-series by Teresa Carlson, vice president of the worldwide public sector at Amazon Web Services (AWS), the team explores how state and local government customers use the cloud to deliver services to citizens. Teresa is joined by Kim Majerus, a leader within the state and local government business at AWS. First up, an interview with Joshua Spence, chief technology officer of the State of West Virginia, and Robert Groat, executive vice president of technology and strategy of Smartronix. Joshua and Robert talk about the leadership and cultural changes that led to their one-weekend implementation of an Amazon Connect solution to better serve West Virginians. To learn more about taking workers remote with more than 30,000 remote desktops with Amazon AppStream 2.0, we chatted with Benny Chacko, deputy general manager at Los Angeles County Internal Services Department.