A good boss is a rare breed. That’s because running an organisation is hard. It means getting to grips with the world’s most baffling substance: people.

The Economist’s management columnist, Andrew Palmer, is here to help. With his trademark wit, he distills advice and experience from bosses across business and the public sector. 

Whether you manage people now or want to in the future; whether you’re in charge of a company or you dream of founding one; whether you want to build a culture or just give a good presentation—Boss Class is for you.

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In a world filled with requests, many of us are struggling to stay afloat. Even if you’re not a people-pleaser, the desire to maintain a positive reputation can make it hard to turn others down. In this episode, Adam explores the art and science of delivering an effective “no.” He highlights strategies for setting boundaries with others to create space for yourself—and healthier relationships with those around you.

This episode originally aired April 29, 2025.

For the full text transcript, visit ted.com/podcasts/worklife/worklife-with-adam-grant-transcripts

For the full text transcript, visit ted.com/podcasts/fixable-transcripts

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Fixable receives calls and questions from listeners all over the world—including Antarctica! In this Quick Fixes episode, Anne and Frances work to solve three callers’ tricky work problems in under 30 minutes. One listener struggles to build trust within his constantly changing expedition team, the next has a creative idea to encourage healthy conflict, and a final caller finds themself caught in the middle between junior employees and senior leadership.

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Studies show that companies would benefit from having fewer and better meetings. So how can you turn your workplace gatherings from time-wasters to productivity boosters? In this episode, Anne and Frances are joined by Priya Parker—acclaimed speaker, facilitator, and best-selling author of The Art of Gathering—to unlock the true power of bringing people together. They brainstorm helpful tips for planning and facilitating great meetings, emphasize the importance of asking good questions, and explain why being “chill” is often detrimental to leadership.

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Hosts: Anne Morriss (@annemorriss | LinkedIn: @anne-morriss), Frances Frei (@francesxfrei | LinkedIn: @francesfrei)

Guest: Priya Parker (Instagram: @priyaparker) 

Links

https://anneandfrances.com/

https://www.priyaparker.com/

The Art of Gathering book

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For the full text transcript, visit ted.com/podcasts/fixable-transcripts

For the full text transcript, visit ted.com/podcasts/fixable-transcripts

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Today, we’re bringing you a special episode from What It's Like To Be... a podcast from Dan Heath where he explores the world of work, one profession at a time, and interviews people who love what they do.

Dan is speaking with Dr. Hindatu Mohammed, a veterinarian from Austin who opens up about the tough, yet crucial, decisions she helps pet owners make regarding their pets’ health care. It’s a fascinating look at how empathy and expertise come together in the world of veterinary medicine.

You can listen to more episodes of What It's Like To Be... at https://link.mgln.ai/fixabledanheath

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Looking for a job can be frustrating and exhausting. Unsolicited Advice is back and this time Anne and Frances are helping YOU find work you actually want to do. They share useful tips and tricks for anyone facing today's daunting job market — from navigating rejection burnout to standing out in interviews. They also give employers advice you didn’t ask for on how to find great candidates who will elevate your team.

What problems are you dealing with at work right now? Call or text 234-FIXABLE or email [email protected] to be featured on the show.

This episode originally aired September 23, 2024.

For the full text transcript, visit ted.com/podcasts/fixable-transcripts

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How do you build a working relationship after you’ve gotten off on the wrong foot? In this episode, Anne and Frances coach a caller who has been brought in to support a team that doesn’t want his help—and doesn’t trust his organization. Together, they brainstorm ways to reset the partnership, offer genuine support, and fix a broken system from the inside out.

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We all know Taylor Swift as an international pop superstar—her albums shoot to the top of the Billboard charts, and her recent Eras Tour grossed over $2 billion. But what can we learn from Taylor the businesswoman? In this episode, Anne and Frances sit down with Kevin Evers, author of There’s Nothing Like This: The Strategic Genius of Taylor Swift, to dig into the vision, entrepreneurial instincts, and bold decision-making that built Swift’s global empire.

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Hosts: Anne Morriss (@annemorriss | LinkedIn: @anne-morriss), Frances Frei (@francesxfrei | LinkedIn: @francesfrei)

Guest: Kevin Evers 

Links

https://anneandfrances.com

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Website: ted.com

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For the full text transcript, visit ted.com/podcasts/fixable-transcripts

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In this Quick Fixes episode, Anne and Frances work to solve three different callers’ tricky problems in under 30 minutes. One listener asks for tips on stepping into a first-time leadership role with confidence, the next wants to motivate her disengaged peers, and a final caller worries about navigating their company’s growth strategy when it’s not at all clear who is in charge.

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The resurrection of Barnes & Noble is one of the most remarkable turnaround stories of the modern business era. Chief revival architect and CEO James Daunt joins Anne and Frances to discuss the unconventional leadership strategies that helped him navigate through the pandemic and keep bookstores alive in the age of Amazon and e-books. They explore James’s non-hierarchical approach to team building, dive into the challenges he faced on his mission to revitalize the company, and discover the principle at the heart of his strategy: being nice.

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Hosts: Anne Morriss (@annemorriss | LinkedIn: @anne-morriss), Frances Frei (@francesxfrei | LinkedIn: @francesfrei)

Guest: James Daunt (Instagram | LinkedIn | Website) 

Links

https://anneandfrances.com/

https://www.barnesandnobleinc.com/management/james-daunt/

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Website: ted.com

Podcasts: ted.com/podcasts

For the full text transcript, visit ted.com/podcasts/fixable-transcripts

For the full text transcript, visit ted.com/podcasts/fixable-transcripts

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Hosted on Acast. See acast.com/privacy for more information.