Let's talk about government accountability.

With the recent Queensland's COVID lockdown Phil has something to say regarding government accountability; Data shows that without doubt the local, state and federal government have done a great job, in terms of health. But financial stability also contributes to the wellbeing of the population, therefore we need to make sure we hold our government accountable for all the decisions they make on our behalf, not only about COVID. What is your stance on this topic?

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Produced by The Podcast Boss.

No one wants to get into financial hardship, but it can happen to any of us, so it is always better to be prepared; in today's episode Phil shares his tips and ideas to keep our peace of mind in case hard times come around. Don't wait to the last minute, follow these tips to be ready for tough times.

An effective financial plan for  bankruptcy has the following 4 elements:

1. Get rid of as much debt as you can
2. Have an emergency fund
3. Have a survival budget
4. Practice responsible money management

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Produced by The Podcast Boss.

Some people problem-solve better than others, successful businesses and great achievers know how to identify a problem and solve it.

So how can we get better at problem solving? let's learn an effective problem solving process from Phillip, and then let's understand the required skills to be a better problem solver.

Problem Solving Process: 

1. Clearly identify the problem
2. Who are the affected parties, and what interest they have in the issue?
3. List possible solutions
4. Evaluate the possible solutions 
5. Select an option-solution 
6. Execute and document  on the chosen option, the strategies and agreement required to action the solution
7. Monitor and evaluate the solution

Learn also about the skills required to be a great problem solver.
 

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Produced by The Podcast Boss.

It is highly inspiring to listen to intelligent, young people, for example today's guest, Ken Tan, shares his point of view in this conversation with Phil.
To listen to Ken's dad episode go back to episode #79.

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Produced by The Podcast Boss.

The customer is NOT always right. They are the most important part of the transaction but they're not always right.

The customer deserves, and requires, to be treated amazingly well, nevertheless always you'll have customer complaints; all is feedback and should be taken accordingly, as data, so analyse it and the plan your strategy to solve it. All organisations need customer feedback, so make sure there is a channel to get feedback, so you tackle issues before they become a complaint.

In order to expedite a complaint process Phil Di Bella is giving us three tips:

1. Understand the full context of the complaint
2. Always propose a resolution (remember the "yes if' mindset
3. Show respect

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Produced by The Podcast Boss.

Have you asked yourself these questions? if you have children, have you asked them?

Regardless of your age you should be constantly questioning yourself, and Phil's questions are a great guide to go about it, and certainly Arnika does a great job by answering them in today's episode; you are invited to listen to this episode with your loved ones.

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Produced by The Podcast Boss.

Learning from the best of the best is an opportunity not many of us have at hand, but today we get to listen to two of the sharpest entrepreneurial minds talk about inspirational quotes and says, solving problems, and more. Share this episode with someone who can benefit with it.

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Produced by The Podcast Boss.

On this episode Phil answers this listener's question: How do you get rid of toxic people in your life?
Phil reflects on the question, starting by how to identifying what toxic behaviour is, how to identify it, and concludes with how to eliminate them.

How do you manage toxic people?

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In today's episode Phil sits with Greg Willims and they embark on an inspiring conversation around Phil's five questions:

1. Whats your favourite mantra, say or quote? 
2. If you could solve one problem in the world, what would it be?
3. What is your biggest fear, and how do you deal with it?
4. What experience, moment or lesson has changed the way you think
5.  When I leave a room, I would like people to...?

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Produced by The Podcast Boss.

Poor communication is the common denominator of failure.

So Phil is giving us some tips and tools to have better communication skills; some of the points are:

1. Never talk over people
2. Don't finish other people sentences
3. Paraphrase back 
4. Maintain eye contact

There is a lot more in this breve episode, so listen carefully and action some of these learnings.

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Produced by The Podcast Boss.