What if empathy isn't a soft skill at all—but one of the most strategic capacities a leader can develop?
And what if genuine empathy requires not only understanding others, but understanding ourselves?
In Episode #66 of The Flourishing Leaders Podcast, Dr. Scott Parsons and Jason Viyar welcome Dr. Ben Freer, Dean of the Marion Turpan College of Psychology and Counseling at Fairleigh Dickinson University, Professor of Psychology, and co-founder of The Empathy Center for Research and Training.
Ben is helping redefine empathy for the twenty-first century through what he calls a binocular perspective: one lens focused on the feelings, experiences, wants, and needs of others, and the other focused on our own needs, boundaries, responsibilities, and well-being.
Together, Scott, Jason, and Ben explore:
• Why flourishing leaders must attend to their own flourishing before helping others flourish
• What “binocular empathy” means and why both lenses matter
• Why empathy doesn't require sacrificing yourself for others
• The importance of finding your “empathetic no”
• The difference between pity, sympathy, empathy, and compassion
• Why Ben describes compassion as “empathy plus action”
• Why empathy should be understood as a strategic skill rather than a soft skill
• The five core skills of empathy: cues, pulling the curtain, shifting, boundaries, and feelings
• How assumptions, stress, distraction, and misperception become roadblocks to empathy
• Why curiosity is one of the best antidotes to assumption
• How empathy and accountability strengthen rather than undermine one another
• Why conflict can bring people closer together when handled with humanity
• How empathy helps us disagree without abandoning our convictions or dehumanizing one another
• What Ben has learned about diplomacy, listening, and human connection through his work with the United Nations
• Why empathy can be understood simultaneously as a skill, a virtue, and a discipline
• How adversity, reflection, and human connection sustain hope
Ben ultimately reminds us that empathy isn't about eliminating disagreement or giving everyone what they want.
It's about creating the conditions in which people can genuinely hear one another, remain accountable to one another, and flourish together.
And sometimes it begins with something remarkably simple:
Listening.
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The Empathy Center for Research and Training
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