How confident are you that your team sees the process the same way you do?

You might view flowcharting as a drawing exercise, but in reality, it’s a thinking tool. A framework for helping teams explore messy processes to reveal what people assume, what they disagree on, and what they’ve never properly surfaced.

Drawing on his own improvement project experience, Senior Consultant, Mark Allison talks through three levels of flowcharting that help improvement practitioners move from high-level clarity into the deeper issues sitting in handoffs, rework, and unclear ownership.

More resources:

• 5 Flowchart Challenges You’ll Want Your Team to Know About
• How To Get The Best Out Of Your Improvement Team
• Agile & Lean Six Sigma in Action: An Improvement Project Case Study

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