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Christine Blakney is the managing director of student business services at Texas Tech University. She walks us through how KPIs, or key performance indicators, have helped the campus business and students on campus as a whole.

Special Guest: Christine Blakney.

Lindsay Wayt, NACUBO’s director of analytics. We’ll be discussing the ways higher education institutions can use data to help them pave the way to a successful future.

Special Guest: Lindsay Wayt.

Valarie Van Vlack is the Treasurer at Texas State University. She tells Heather about the changes that have happened on campus since the pandemic, like how data has helped her make decisions across campus which will serve the students and the business, as well as how they've created a virtual (instead of physical) one-stop-shop for students,

Special Guest: Valarie Van Vlack.

John Fees, Founder of GradGuard, talks with Heather about what his company does and why it's necessary. GradGuard is a sort of insurance program that supports students through unexpected events, which allows schools to protect the students they serve. He helps me understand the growing need for students and schools to be protected should the unthinkable happen.

Special Guest: John Fees.

Jennifer McNeill, ONEcard Manager at the University of Alberta in Canada explains to Heather how students and staff in Alberta are working towards a contactless campus this fall and how TouchNet's ONEcard is helping to accomplish this goal.

Special Guest: Jennifer McNeill.

Bryan Dickson, director of student financial services and educational programs at NACUBO talks us through the results of the recently published 2019 Student Financial Services Benchmarking Study, as well as the Policies and Procedures report. The report helps gauge trends and challenges colleges and universities are facing today.

Special Guest: Bryan Dickson.

Denise Gelina, from Columbia College, describes how having flexible payment plan options benefits the university’s diverse student body and their needs. She outlines how each plan is customized to serve both traditional and non-traditional students, specifically active military students.

Special Guest: Denise Gelina.

Update: Due to the timing of when the podcast was recorded and when it was posted, some information has changed. Notably, the timeline for the PCI DSS has shifted. Please stay up-to-date on the latest information by visiting the PCI Perspectives Blog: https://blog.pcisecuritystandards.org/.

Troy Leach, senior vice president of engagement at the PCI Security Standards Council, reviews the new strategic updates and standards in PCI compliance. He explains how the details of the new strategic framework will impact businesses and consumers when using secure electronic payment methods. Leach also touches on the evolving and changing trends in technology and the security measures being created to keep electronic information safe.

Special Guest: Troy Leach.

Meghan Carr, director of the cashier’s office at the University of Missouri, explains how the university combated poor retention due to inconsistent and delayed student fees by implementing Marketplace, a separate real-time payment platform. She highlights the process of implementing the system and the many convenient functionalities of Marketplace and its short-term and long-term benefits.

Special Guest: Meghan Carr.

Doug Lederman, editor and co-founder of Inside Higher Ed, breaks down the surprising results of the most recent business officer survey. The overview provides national insights as to how higher education business officers are feeling about the current state of higher education. Lederman explains how universities are reacting to common national issues of resource restraint, decreasing traditional student enrollment and the perception of the value of a college degree. He dives into how universities are combating these trends through unique revenue sourcing and gives advice for the predicted changes to come in 2020.

Special Guest: Doug Lederman.