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Focused Customer Service
Focused Customer Service episodes
- 6 min
- 5 min
- 10 min
- Rapport In Person Support and on the PhoneRapport is developed on the phone by a Professional Attitude and the ability to fix an issue quickly. In-person rapport is built by collective experience that is shared. It is much more critical in person than on the phone as customer judge support...9 min
- 8 min
- 9 min
- MindSpring Just Fix ItIn my early years in Customer Service, I learned the three lessons in Customer Service that many companies are getting too far away from they areTell the truth to your customersFix any issues that you can as quickly as possibleMake a great productI am a...15 min
- THE THREE BASIC CONCEPTS OF GREAT CUSTOMER SERVICE - START HERETHE THREE BASIC CONCEPTS OF GREAT CUSTOMER SERVICE - START HERE16 min
About Focused Customer Service
From the publisher's feed
A channel hosted by Keith Smith customer service expert. Keith holds a Black Belt in Six Sigma process improvement from Villanova and has over 20 years of experience in the customer service field. …
He has a fresh and more effective way to approach customer service, challenging the traditional norms of call center coaching and behaviors. Keith approach starts with the product launches moves forward into dismantling the traditional theory of front line agent coaching. He stresses that we know what is wrong with our customer service we need to decide to fix it. He is against continually surveying customers. He contends that we already know what is wrong with 90% of our customer service. If you implement his strategies and fixes, you will save thousands of staff-hours countless money and make your organization a stellar example of excellent customer service.