Focused Customer Service

By Keith Smith

A channel hosted by Keith Smith customer service expert. Keith holds a Black Belt in Six Sigma process improvement from Villanova and has over 20 years of experience in the customer service field. H... more

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FAQs about Focused Customer Service:

How many episodes does Focused Customer Service have?

The podcast currently has 8 episodes available.

Focused Customer Service episodes:

January 24, 2020 Employess who steal time
A dishonest employess experience
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6min
January 12, 2020 Too Many Apologies
3
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5min
January 08, 2020 Rapport with Agents and Supervisors
Rapport with your agents
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10min
January 07, 2020 Rapport In Person Support and on the Phone
Rapport is developed on the phone by a Professional Attitude and the ability to fix an issue quickly. In-person rapport is built by collective experience that is shared. It is much more critical in person than on the phone as customer judge support...
...more
9min
October 16, 2019 Best Voice for the Job
The Voice
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8min
October 04, 2019 Hiring is Key
Who to hire
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9min
September 30, 2019 MindSpring Just Fix It
In my early years in Customer Service, I learned the three lessons in Customer Service that many companies are getting too far away from they areTell the truth to your customersFix any issues that you can as quickly as possibleMake a great productI am a...
...more
15min
September 28, 2019 THE THREE BASIC CONCEPTS OF GREAT CUSTOMER SERVICE - START HERE
THE THREE BASIC CONCEPTS OF GREAT CUSTOMER SERVICE - START HERE
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16min

FAQs about Focused Customer Service:

How many episodes does Focused Customer Service have?

The podcast currently has 8 episodes available.