Industry experts Alejandro Marin Vidal and Shelly Ruple discuss how restaurants can revolutionize their customer engagement through gaming, web3, and innovative loyalty programs on the "Rock My Restaurant" podcast. Drawing from his experience at Activision, Marin Vidal emphasizes how modern consumers seek varied experiences and dopamine-driven entertainment, suggesting that restaurants should adopt collaborative loyalty programs—a "NATO of loyalty"—rather than maintaining isolated systems. While the industry has traditionally resisted centralized loyalty programs, the experts argue that emerging technologies like AR/VR and blockchain present unprecedented opportunities for creating immersive dining experiences and strengthening customer connections through shared resources and data.

FutureOfDining #RestaurantTech #LoyaltyInnovation
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