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Whether it's driving internal change or delivering new embedded finance innovations to consumers, digital technologies are transforming our lives and work. In this episode, Whitney Stewart Russell shares why people are the heart of digital transformation and what it means for the future of consumer financial services and leading people.
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COVID-19 has accelerated consumers’ use of real-time payments, particularly for person-to-person transactions. In this episode, Howie Wu, Head of Consumer Digital Banking Strategy, Enterprise Mobile Services & Money Movement at First Republic Bank and Tim Ruhe, VP, Real-Time Payments at Fiserv, discuss demand for secure, convenient real-time payments before, during and post-pandemic. Learn about First Republic’s “move forward, move fast” strategy to balance risk with the expectations of a high net worth client base as they rolled out Zelle® just as the pandemic was taking hold.
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Financial institutions, merchants and consumers can defend against hackers using the pandemic to mask attacks looking for data and funds. Guests: Pete Cavicchia, Senior Vice President, Global General Services, Fiserv; Jim Penrose, Chief Operating Officer, BlueVoyant
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Challenging norms has become part of the business model for community financial institutions that have taken extraordinary steps to distribute Paycheck Protection Program money to small businesses during the pandemic. Guests: David McIninch, SVP, Strategy, Marketing and Product Management, Fiserv; Michael Zagorski, Credit Officer, Belmont Bank & Trust
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Flexibility, decisive action and having the right people in the right places have been the hallmarks of Citizens Bank's quick response to COVID-19 and a model for how financial institutions can handle a crisis. Guests: Julie Signorille-Browne, Chief Operating Officer, Consumer Business, Citizens Bank; Matt Wilcox, Senior Vice President, Marketing Strategy and Innovation, Fiserv
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