Hello I'm Nicole Smith COO, Operations Specialise and Systems Designer from The Artisans Business Solutions and welcome to Take Control With Nicole. In today's episode, I'm diving into what every business needs, clients. But more importantly, I'm talking to you all about your client experience. We dive into:

• Understanding our clients and how we want them to feel
• Making your experience unique
• Special touch points within the experience
• Empowering your team for consistency

For more detailed shownotes and full transcript of the episode, click here: https://theartisans.com.au/podcast/episode-121/