94% of business problems are process, not people. But most founders blame people first.
Rick Lochner has spent 18 years coaching leaders on how to get out of their own way. He is a West Point graduate who managed a $1.5 billion business unit at Sprint overseeing 640 people across 19 states. He has coached executives on six continents. He has seen firsthand why talented founders stay stuck and why businesses that should scale are not.
In this episode of Founder Talk, Alex sits down with Rick for a conversation about the mindset shifts and leadership fundamentals that separate founders who scale from those stuck in the day-to-day. Rick reveals why the number one mistake is feeling like you need all the answers, how to shift from doer to leader, and why coaching your team is an investment while jumping in is a spend.
Key takeaways:
00:00:00 Introduction
00:02:20
Q: Why did Salesforce regret replacing employees with AI?
A: Rick Lochner calls it "unintended consequences." Salesforce laid off 4,000 for AI and now faces trust issues
00:12:42
Q: Why is leading yourself the first step to leading others?
A: Rick Lochner says "if you can't lead you, you have no right to lead others."
00:23:11
Q: What is the number one leadership mistake founders make?
A: Feeling like you need all the answers. The shift: "I am now successful through others."
00:28:38
Q: What is the difference between investing time and spending time?
A: Jumping in yourself is spending time. Coaching your team is investing time with compounding value.
00:31:40
Q: What percentage of business problems are process versus people?
A: According to the Deming Institute, 94%. Look at the system first, not the person.
00:54:51
Q: How do you create a vision and mission that inspires your team?
A: Rick Lochner crafts a vision live and explains the triad: strategy, mission, vision.
If leadership feels harder than it should, this episode shows you why.
🔗 CONNECT WITH Rick Lochner
Website: https://rpcleadershipassociates.com/
LinkedIn: https://www.linkedin.com/in/ricklochner/
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