Stephen Whitworth is the co-founder & CEO of Incident, the company building the emergency response layer for the internet. Before Incident, he saw the cracks firsthand at Monzo - the outages, the midnight firefighting, the broken playbooks.
Now, backed by investors like Index, Insight Partners, and Point Nine with $96M raised, Stephen and his team are re-wiring how the world responds when the systems we all rely on suddenly fail.
🔍 What You’ll Learn In This Episode:
- Why the biggest opportunities often hide inside the biggest problems.
- How to validate a high-stakes startup idea when there’s no playbook.
- The mindset shift from firefighting problems to designing solutions.
- Lessons from raising $96M: what actually matters to top-tier investors.
- Why founders should obsess less about “being ready” and more about moving fast.
EPISODE CHAPTERS:
(00:01) Building a $10 Billion Company
(11:54) Early Days of Starting a Business
(20:49) Customer Success and Product Growth
(29:08) Customer-Centric Product Development Success
(36:51) Leveraging Internal Product Use for Growth
(43:49) Navigating Board Involvement and Decision-Making
(48:39) Managing Growth and Investment Strategy
(54:21) Venture Capital and International Expansion
(01:00:00) Building a Global Business From Scratch
(01:07:15) Motivation in Building Large Companies
⭐ Listeners Suggestion - Software of the Week: https://elevenlabs.io/
👍 Why subscribe?If you sketch business ideas on napkins, obsess over product‑market fit, or dream of disrupting incumbents with AI, this channel is for you.
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