The legendary CEO, Hunter Harrison, was making an impact with his tools and philosophies while turning around Canadian National Railway. But he still needed help with a serious problem. The organization's culture was still a problem.

Judy Johnson was part of the consulting team who helped with CN's cultural turnaround. She and her co-authors of SwitchPoints talked about their journey and the tools and frameworks they applied during that project.

SwitchPoints is by far the best book I've ever read on reviving the culture in any organization. The tools described in the book are practical and impactful.

In this interview, Judy will talk about DCOM, the ABC framework on behaviors and consequences, 15 percenters, and much more.