SMS and conversational channels convert fast when they are consent-first, tightly throttled, and ruthlessly relevant. In this episode of *FranchiseFuel: Chaos to Control*, Brian Devine lays out a systems approach to SMS, chat, wallet, and voice so locals drive visits without burning the channel. Youβll get legal and consent best practices, scoring and throttling rules, channel recipes, escalation SOPs, and a 6-week pilot you can run.
You will learn how to:
β’ Capture and honor consent, keep hygiene clean, and avoid opt-out risk
β’ Build 3-touch bounceback flows and a 30-day reactivation sequence that convert without annoyance
β’ Score, throttle, and escalate so VIPs get human care and routine contacts stay automated
Pilot idea: a 6-week SMS and conversational sprint: deploy a 3-touch 48/7/14 day bounceback plus a 30-day reactivation flow in three pilot stores, with throttling, human handoff for VIPs, and fraud controls.
Action Steps:
1. Audit opt-ins and consent for your top three stores this week and list current contact points and leakage on one page.
2. Design and test a 3-touch bounceback (48 hours, 7 days, 14 days) plus a 30-day reactivation flow in one pilot store for two weeks.
3. Download the 15-Minute 5-Star Review Fix Kit at https://franchisefuel.ai/fixkit to increase verified reviews and local social proof while you run the pilot.
Respect permission, automate the routine, and escalate what matters. Do that, and SMS becomes a predictable visit engine not noise. For more, see https://franchisefuel.ai