In the second installment of Frank Discussions, Phyllis shares her views on the reasons why the current health crisis will not turn into a banking crisis with Dean Hodge. She talks about what is most important in leading an essential business during the pandemic, and how she copes with fear and uncertainty. Phyllis reflects on her own core values in decision-making and how creativity is the key to think beyond survival mode these days. It is easy to see that building businesses and building communities go hand-in-hand with this selfless and thoughtful leader.

To launch the inaugural Frank Discussions interview, Dean Hodge didn’t need to look far to find a visionary and dynamic leader of leaders. In fact, she was right across the (now figurative) boardroom table. In this episode of Frank Discussions, Annie will talk about redefining success in these challenging times. She discusses engaging customers—and her board—during the global pandemic. Hear how she continues to innovate through social media while staying true to Godiva’s values when faced with tough decisions in a fast-moving yet unprecedentedly remote world. Annie believes a bit of Godiva chocolate can create happiness. She certainly made her alma mater happy by kicking off this fresh new look at leadership today.