Free Range Vision

Matt Jensen and Dr. Vance Thompson show how a simple coffee ritual offers fresh insights into patient care and leadership in ophthalmology. They share clear strategies to boost practice management, customer service, and team dynamics. Discover how small gestures can transform patient experience and build lasting connections.

Resources

Wall Street Journal article about how Brian Niccol is changing the customer experience at Starbucks: https://on.wsj.com/4hmRxln 

Watch a recent video interview with Brian Niccol (CEO of Starbucks): https://on.wsj.com/4km3MkK 

 Sometimes You Win, Sometimes You Learn by Coach John Wooden and John C. Maxwell: https://bit.ly/3EX71yL

Join Matt Jensen and Dr. Vance Thompson for a candid conversation about their 20+ years of working together in ophthalmology. In this episode, they share how their partnership began, the challenges they've faced, and the key lessons they've learned along the way.

From creating an exceptional patient experience to building a top-tier team, they discuss what it takes to lead with vision, compassion, and purpose. Whether you're in eye care or healthcare leadership, you'll walk away with practical insights and inspiration from two industry leaders who have spent decades refining their craft.