In this episode of The Concrete Voice, I sit down with Andrea Carvalho, Principal Salesforce Technical Instructor, to cut through the buzz and explore how Agentforce AI agents are transforming commercial real estate. She shares lessons from student housing support and broker intelligence projects, plus the skills you need to launch your own AI teammate.

We cover:

• How to define clear use cases before writing a single prompt
• The impact of a 24/7 support agent at Scape.com
• On-demand market data for brokers without hours of manual research
• Key mindsets: from curiosity to collaboration to make your agent a success

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